Help Scout logo

Help Scout

View 8 jobs at Help Scout View 8 jobs at Help Scout

About Help Scout

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.  With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout is trusted by 10,000+ customers in over 140 countries, including Basecamp, Buffer, GrubHub, AngelList, and Timbuk2.

We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

Learn about the technology and tools that Help Scout uses.

View tech stack View tech stack
Primary industry
Company size

51-200

Founded in

2011

Social media
Visit helpscout.com Visit helpscout.com

Countries

Icons/design/country/us United States
Icons/design/country/pt Portugal
Icons/design/country/au Australia
Icons/design/country/es Spain
Icons/design/country/ua Ukraine
Icons/design/country/cz Czech Republic
Icons/design/country/br Brazil
Icons/design/country/ng Nigeria
Icons/design/country/pl Poland
Icons/design/country/gb United Kingdom
Icons/design/country/uy Uruguay
Icons/design/country/ca Canada
Icons/design/country/it Italy
Icons/design/country/ar Argentina
Icons/design/country/fi Finland
Icons/design/country/ie Ireland
Icons/design/country/be Belgium

About the company

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low pri...
View company profile View company profile

Help Scout's tech stack

Optimize, Pilot, Facebook Ads, Google Tag Manager, and Looker are some of the popular tools that Help Scout uses. Learn more about the Analytics, Back Office, and Front Office in Help Scout's Tech Stack.

Analytics

Application Hosting

Application Utilities

Assets and Media

Back Office

Collaboration

Data Stores

Design

Development

Front Office

Languages & Frameworks

Libraries

Monitoring

Primary industry
Company size

51-200

Founded in

2011

Social media
Visit helpscout.com Visit helpscout.com

Countries

Icons/design/country/us United States
Icons/design/country/pt Portugal
Icons/design/country/au Australia
Icons/design/country/es Spain
Icons/design/country/ua Ukraine
Icons/design/country/cz Czech Republic
Icons/design/country/br Brazil
Icons/design/country/ng Nigeria
Icons/design/country/pl Poland
Icons/design/country/gb United Kingdom
Icons/design/country/uy Uruguay
Icons/design/country/ca Canada
Icons/design/country/it Italy
Icons/design/country/ar Argentina
Icons/design/country/fi Finland
Icons/design/country/ie Ireland
Icons/design/country/be Belgium

About the company

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low pri...
View company profile View company profile

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