HelpDocs logo


About us

Hi, we're HelpDocs.

On the surface you might think we're another knowledge base product. And yes, it's true we do make knowledge base software. But we've also grown to create a company of people who love what they work on.


What working well together means to us.

Work happily
We believe you should work where you're most comfortable, whether that's staying put in your cosy cottage or exploring the world.

Over-communication is important as a remote team, so we encourage it. Better to write it down than forget it.

Be humble & listen
Always take on feedback the best you can. Humility and willingness to learn or make mistakes is a must.

Same page
Trust & clear boundaries mean the whole team is on the same page, so you won't be left in the lurch.

Customers first
We believe in customer-centricity and help customers find their best fit, even if we’re not it.

Help customers help themselves.

HelpDocs makes beautiful, easy to use support pages for product-focused teams. Knowledge bases that're easy to maintain, always relevant, and look great.

We're solving customer support at scale with self-serve options that customers actually *want* to use. Better for your customers, and with a reduction in your support volume, better for your bank balance too.
  • logo

    We all know the long wait times and incorrect referrals in hospitals and the only way hospitals can solve this is by hiring more human resources.



  • Timely logo

    Automatic time tracking for freelancers and teams. Time tracking is a notoriously disliked task for many employees, and we're the time tracking app to end time tracking.



  • FullStory logo

    FullStory offers digital experience analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all whil



  • Apostrophe logo

    The largest most innovative self-insured employers have figured out how to cut 40% form their healthcare costs.



  • Thycotic logo

    IT Security That Works. Thycotic Software, Ltd.



  • Red Hat logo

    Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.