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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat.
Front powers the heart of business: the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,000 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact.
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Intercom is the world’s first customer platform helping internet businesses accelerate growth.Thanks to the internet, the way people communicate is drastically different than it was 10, even 5 years ago. Messengers like WhatsApp have become the preferred mode of communication in every aspect of consumers’ lives, and now that switch is happening with businesses too.Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support.
Myagi is a Channel Sales Enablement platform that lets you deliver the right knowledge to the right people at the right time across multiple employees, teams, regions, and even other companies. Through Myagi, both suppliers and their reseller partners can optimize sell-through by improving what we call the Knowledge Supply Chain—the path information takes to get from its start to end, across multiple companies and teams and people.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
Our mission is to bring a world class experiences to every office in the world. We solve the everyday pain points experienced by millions of landlords, property managers, companies, retailers, vendors with our modular technology that’s easy to customize. We discovered that 81% of office leasing decisions are based on experiences with the building company and their staff. How quickly can you get a new key fob?
Outsourcing works for big companies, with mature products. That's why it typically doesn't work well for startups. That's were we come in. We have built a specific product/service offering to help growing startups with their customer support/success needs, by providing dedicated, remote teams of highly talented people, supported by technology and optimized processes.
We are… The Disruptors, The Innovators, The Creators, and The Doers. And we constantly push the boundaries of technology to improve the experience of learning. For twenty years we have been observing and rethinking how people learn and collaborate. We have been tracking learning content consumption and studying how individuals connect these interactions to their job performance, career development and overall happiness.
We build full-service support teams that flex and scale monthly, enabling companies to deliver fast, high-quality support experiences, 24/7. We operate out of 8 countries to deliver 24/7, fast resolutions for our clients. Our recruiting and management engine can deliver 200+ trained agents in one month. Companies work with us to scale their support operation quickly while improving key metrics such as response to resolution, CSAT, NPS, and revenue per customer.
Crisp is a customer service software. Around 300K companies around the world use Crisp to help their customers. Around 200M visitors are using the chat widget every month.Our mission is to make the next-generation customer support app for startups. An app that makes customer support easier for end-users & support agents.Customer support is a strong part of our culture. Everybody in the company, from developers to marketers helps customers.We are a small team (12 people) and our core Team in France (7 people), the rest is a diverse remote-only, and based around the globe.
Jitbit Software is a software company behind Jitbit Helpdesk - a popular help desk software app. Jitbit Help Desk offered both as a "on-premise" server software, and a SaaS cloud-hosted solution. Jitbit is based in US, UK and Latvia. Big enough to be stable. PROFITABLE AND SELF-FUNDED. We've been around since 2005. We are profitable and self-funded. We don't have to please anybody but our customers.
We believe that organisations thrive when they understand the people they care about.doopoll helps you to filter out the noise in decision making and gather valuable insight from your audience.The doopoll innovation is centred on four main principles:People have valuable opinions but it can be intimidating to share them in group situations. doopoll allows you to collect opinions from your people without worrying about outside influences.Why should you have to wait to find out what your group thinks?
Talent OutsouRcing CHannel(TORCH) Solutions extends its service by providing direct endorsements for experienced and qualified candidates to Contact Centers. Seeing the increase of professionals locally with very limited opportunities, we acknowledge the BPO industry in which these professionals can build a career with.
WebPunch is a full-service online reputation management company that specializes in making your company shine. Our feature-rich software suite combined with our staff of industry experts can equip your company with the tools and guidance it needs to gain new business and knockout your competition. Our expertise lies in online reviews, customer feedback and local listing optimization.WebPunch was founded after we helped a local plumbing company get customer feedback from its clients.
Our mission is to enable digital transformation in organisations that deliver social good, regardless of their technical capability or financial resources.We work with Charities across their digital stack helping organisations to rebuild their processes using flexible open source tools. We help organisations reimagine the way they work so they can focus on impact.Whether you're a creative, an organiser or an engineer, become part of our growing team delivering transformational change for organisations everywhere.We do things a little differently, basing all our solutions on open source products, having flexible working hours and a real team mentality.
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