About Help Scout
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.
The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is trusted by 10,000+ customers in over 140 countries, including Basecamp, Buffer, GrubHub, AngelList, and Timbuk2.
The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Help Scout is trusted by 10,000+ customers in over 140 countries, including Basecamp, Buffer, GrubHub, AngelList, and Timbuk2.
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report.
We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
FAQs
- When was Help Scout founded?
- Help Scout was founded in 2011.
- Who is the CEO of Help Scout?
- Nick Francis is the CEO.
- What industries or markets does Help Scout operate in?
- Help Scout operates in the following markets: Help Desk, CRM, Customer Service, Customer Support Tools, and SaaS.
- How many employees does Help Scout have?
- Help Scout has 51-200 employees.
- Where does Help Scout have employees?
- Help Scout has employees in United States, Portugal, Australia, Spain, Ukraine, Czechia, Brazil, Nigeria, Poland, United Kingdom, Uruguay, Canada, Italy, Argentina, Finland, Ireland, and Belgium.
- Is Help Scout hiring?
- Yes, Help Scout has 4 open remote jobs.
- Does Help Scout support remote work or working from home?
- Yes, Help Scout is a remote-friendly company.
- What employee benefits does Help Scout offer?
- Help Scout provides 13 benefits to their employees.
- Does Help Scout offer a four-day work week?
- No, Help Scout does not offer a four-day work week.
- Is Help Scout transparent about salaries?
- Yes, Help Scout practices salary transparency, often including salary or compensation ranges in their job posts. They provide salary data for 4 roles.
- What is Help Scout's tech stack?
- Help Scout has 87 technologies in their tech stack.
- What is Help Scout's website?
- Help Scout's website is www.helpscout.com.
United States
Portugal
Australia
Spain
Ukraine
Czechia
Brazil
Nigeria
Poland
United Kingdom
Uruguay
Canada
Italy
Argentina
Finland
Ireland
Belgium
