Staff Product Manager, Workflows

Hello! I’m LJ, Director of Product at Customer.io.

I’m looking for a Staff Product Manager to join our Workflows team, enabling companies worldwide to create highly personalized journeys for their customers, and directly impacting millions of people who receive messages from our platform every day. You'll join a team of highly skilled and empowered product managers in a remote and distributed company of over 250 team members across 17 countries.

This role is perfect for you if you’re energized by complex problems at scale and undaunted by debates about infrastructure performance, costs, and reliability. You'll stay deeply connected to customers, gathering insights to champion their needs within the team, while partnering with engineering and design to create a workflow experience that balances powerful features with ease of use (check it out!).

And you’ll be learning, building, and shipping within a supportive and disciplined product environment. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials. Check out this report for an overview of the landscape and how we stand out.

What you'll do

• Lead the Workflows squad in achieving strategic outcomes with solutions that are:
  • Valuable (our customers choose to use)
  • Viable (the solution works within the constraints of the business)
  • Usable (our customers can figure out how to use)
  • Feasible (our engineers have the skills and technology to implement)
• Develop a deep knowledge of our prospects and customers, industry trends, and the competitive landscape. Use this knowledge to educate, advocate, and influence within the company.
• Find and nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own.
• Take accountability for results, even though you're working through others to achieve them.

What we're looking for

• Ability to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone).
• Leading with a compelling vision, executed in iterative steps that prioritize learning and delivering customer value.
• An infectious energy when sharing customer stories, used to aligning the team around the customer’s experience.
• Genuine curiosity, always asking “Why?” one more time.
• Proficient with data including how to source, analyze, and present quantitative and qualitative data.
• Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.
• A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often.
• An excellent writer who values clarity and brevity while avoiding jargon.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $168,000-$183,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone 1: USD $202,000 - USD $220,000

Zone 2: USD $185,000 - USD $201,000

Zone 3: USD $168,0000 - USD $183,000

Zone 4: USD $135,000 - USD $146,000

Please speak with a recruiter for additional information about zone locations.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

1. 30 minute video call with a Recruiter

2. 45 minute video call with the Hiring Manager

3. Take Home Assignment

4. 60 minute assignment review call with a Product Designer and Engineering partner

5. 30 minute call with a Product leader