Wambura Maina

Manage patient registration, scheduling, EHR records, referrals, billing, claims follow-up, and patient communication across 100–150 daily appointments while ensuring data accuracy, confidentiality, and HIPAA compliance.

Handled 20-40 customer cases daily across phone, chat, email, and social media, maintaining approximately 90% CSAT. Processed orders, refunds, and exchanges, and managed escalations and case tracking.

Provided executive assistant support to a manager, managing calendar, inbox, and travel arrangements. Coordinated events, procurement, and volunteer logistics, and wrote comprehensive reports.

Pursuing a Graphic and Web Design program, ongoing as of October 2026.

Completed a Diploma in Environmental Health Sciences in December 2012.

Completed certifications in HIPAA Compliance, Medical Office Administration, and Medical Coding and Billing.

Completed certifications in Project Management and Leadership and Management in Global Health.

Completed a certification in Monitoring and Evaluation.

Completed First Aid and National Disaster Response Team Training.