Looking for a job

Ruth mbugua

@ruthmbugua1

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I coordinate patient services, healthcare documentation, and compassionate case support.

Kenya

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What I'm looking for

I'm looking for a remote healthcare administrative or patient-services role where I can support scheduling, documentation, case coordination, and compassionate communication with patients, families, and providers.

I coordinate scheduling, patient documentation, and care-support workflows for behavioral health and psychiatric practice clients through Honest Taskers. I keep HIPAA-compliant electronic records organized while communicating with clients and providers to resolve scheduling issues.

Previously, I supported 30+ community members weekly in a public hospital, coordinating follow-up with patients, families, providers, and partner organizations. I bring remote client-service experience, accurate case management, and empathy for people navigating illness and life transitions.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Virtual Assistant

Current

Honest Taskers

Jan 2026 - Present (8 months)

Coordinate administrative and care-support tasks for behavioral health and psychiatric practice clients, including scheduling and confirming appointments. Manage electronic client files and case documentation with HIPAA-compliant recordkeeping.

Appointment Scheduling HIPAA compliance Electronic Health Records Client Communication Case Management Documentation Cloud Productivity Tools

Business Development Officer

Simplepay Capital Limited

Jan 2025 - Dec 2025 (11 months)

Handled 40+ inbound and outbound client communications daily in a fully remote setting, resolving time-sensitive inquiries with accuracy. Maintained CRM records with zero data-privacy incidents and coordinated workflows across departments.

Client Communication CRM Data Privacy Problem Solving Active Listening Workflow Coordination

Field & Digital Marketing Representative

Marketing Agency

Jan 2024 - Dec 2024 (11 months)

Delivered high-quality service across 50+ daily customer interactions and managed relationships across multiple retail accounts. Created and posted product video content on TikTok and Instagram to support brand visibility.

Customer Service Account Management Social Media Marketing Content Creation B2B Engagement

Community Health Officer

ORSCH

Jan 2022 - Dec 2023 (1 year 11 months)

Provided direct patient care in a public hospital setting, including vital signs monitoring and mobility support. Served as a liaison for 30+ community members weekly and maintained detailed case documentation with zero data-privacy incidents.

Patient Care Vital Signs Monitoring Case Management Documentation Communication Skills Collaboration