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Faith Githaiga

@faithgithaiga

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HIPAA-certified virtual assistant specializing in healthcare billing, admin ops, and high-touch customer service.

Kenya

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What I'm looking for

I’m looking for a fully remote role where my HIPAA, billing, scheduling, and customer-service strengths help people feel supported. I want a team with clear goals, trust, and room to grow while keeping workflows running smoothly.

I’m a warm, driven, people-focused remote professional with 5+ years of experience across healthcare administration, legal office management, medical billing coordination, and client-facing customer service. I’m HIPAA-certified, trusted with sensitive patient data, and known for clear, professional communication across calls, email, chat, and social channels.

In my role as Office Administrator at Ogera Law LLP, I’m the primary point of contact for client communications, manage end-to-end calendar scheduling for senior partners, and maintain confidential digital filing systems. I also liaise with clients, vendors, courts, and external stakeholders while tracking action items to resolution, and I’ve implemented administrative workflow improvements to reduce bottlenecks and improve efficiency.

Previously, as a Healthcare Virtual Assistant & Administrative Coordinator at Equity Afia Clinics, I supported three busy clinic locations remotely—processing medical billing claims, handling insurance verification, and maintaining HIPAA-compliant patient records with discretion. I managed high-volume scheduling, confirmations, reminders, and follow-ups, de-escalated complex billing/insurance concerns, and improved throughput by reducing no-show rates. I’m remote-ready for global time zones and genuinely looking for a mission-driven team I can contribute to and grow with.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Ogera Law LLP

Jan 2026 - Present (5 months)

Served as primary point of contact for client communications, managing inbound calls, emails, and in-person inquiries with professionalism. Managed senior partners’ end-to-end scheduling, maintained confidential digital filing for client records, and implemented workflow improvements that reduced bottlenecks and improved team efficiency.

Calendar Management Client Communication document preparation MS Office Suite Customer Service

Healthcare Admin Coordinator

Equity Afia Clinics

Jan 2023 - Jan 2026 (3 years)

Delivered remote healthcare administration and billing support across three clinic locations, processing claims and completing insurance verifications with HIPAA-compliant handling of sensitive patient data. Managed high-volume scheduling and follow-ups, de-escalated complex patient billing concerns, and improved patient throughput by addressing scheduling bottlenecks and reducing no-show rates.

Medical Billing & Claims Insurance Verification HIPAA compliance Patient Scheduling Google Workspace

Healthcare Virtual Assistant

Equity Afia Clinics

Jan 2023 - Jan 2026 (3 years)

Provided remote administrative and billing support across multiple clinic locations, processing medical billing claims and insurance verifications with HIPAA-compliant handling of sensitive patient data. Managed high-volume patient scheduling and follow-ups, de-escalated billing and insurance concerns, and improved patient throughput by reducing scheduling bottlenecks and no-show rates.

Medical Billing & Claims Insurance Verification HIPAA compliance Patient Scheduling Operational Reporting Remote Clinic Administration

Education

Degrees, certifications, and relevant coursework

Skylink Flight Services

Bachelor of Business Administration, Business Administration

Earned a Bachelor of Business Administration with a major in Business Administration, covering operations management, professional communication, customer relations, and business strategy.

Skylink Flight Services

Bachelor of Business Administration (BBA), Business Administration

Completed a Bachelor of Business Administration (BBA) with a focus on operations management, professional communication, customer relations, and business strategy. The program included aviation training and local flight lessons.