Ken MWANGI

I’m a HIPAA-certified Medical Administrative Virtual Assistant with 2+ years of direct patient scheduling and EMR management experience, built through my work at Penda Medical Center in Kenya. I use Easy Clinic as my primary EMR daily, and I’ve also gained hands-on exposure to OpenEMR patient record workflows.

I’m the kind of administrator who keeps operations calm and accurate: I schedule, confirm, and reschedule appointments across multiple providers, coordinating provider calendars to avoid conflicts. I run appointment reminder systems and manage inbound/outbound patient calls with clear, professional English and a neutral, confident phone presence.

HIPAA-aligned data handling is central to how I work. I update and maintain patient records with strict privacy and confidentiality standards, ensuring every entry is accurate and compliant while supporting fast-paced, high-volume clinic needs.

Before medical administration, I developed strong customer support and billing/account discipline at Safaricom PLC for 2 years, where I handled complex cases under SLA pressure. I used HubSpot CRM and Asana daily to manage details and escalations, and I bring that same focus on data accuracy, structured communication, and reliable follow-through to patient care workflows.