Open to opportunities

muriuki doris

@muriukidoris

I streamline virtual healthcare operations through patient coordination, EHR management, and HIPAA-compliant administrative support.

Kenya

Message

What I'm looking for

I'm looking for a virtual healthcare support role where I can improve patient coordination, manage EHR workflows, protect confidential information, and help providers deliver efficient, compassionate care.

I've supported Trinity Wellness Centre and Maplewood Family Medicine by coordinating appointments, patient communications, insurance verification, prior authorizations, telehealth support, and accurate EHR documentation.

I manage high-volume patient workflows, including 20–30 daily calls and messages, 300+ monthly appointments, and 1,000+ patient records. My organized follow-ups and inbox management have reduced response times by 40% and appointment no-shows by 25%.

Before moving into virtual healthcare support, I supervised 20 nursing staff and supported care for 30–50 patients per shift at Kenyatta National Hospital. My nursing background helps me bring clinical understanding, compassionate communication, and strict HIPAA compliance to every patient interaction.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

Trinity Wellness Centre

Dec 2024 - Apr 2026 (1 year 4 months)

Provided appointment confirmations, follow-up reminders, and patient instructions through EHR systems like Therapy Notes. Verified patient insurance eligibility and processed prior authorizations through Availity and Cover My Meds.

Insurance Verification Prior Authorizations Availability DAP Notes Telehealth Support Patient Communication HIPAA compliance

Medical Virtual Assistant

Maplewood Family Medicine

Feb 2023 - Nov 2024 (1 year 9 months)

Conducted patient intake and onboarding, including updating demographics, medical histories and insurance details. Processed medical billing claims and billing inquiries.

Patient Intake Onboarding Medical Billing Simple Practice Referrals Patient Communication HIPAA compliance

Registered Nursing In charge

Kenyatta National Hospital

Jul 2020 - Jan 2023 (2 years 6 months)

Supervised and coordinated daily activities of 20 nursing staff and support personnel to ensure efficient patient care delivery. Provided leadership during shifts, ensuring safe patient care and timely clinical decision making.

Nursing Supervision Leadership Patient Care Documentation