Open to opportunities

lucy imisa

@lucyimisa

Medical Virtual Assistant | HealthCare VA | Helping doctors, therapists & clinics with admin support | Scheduling | Patient coordination.

United States

Message

What I'm looking for

Seeking a challenging role that leverages my exceptional organizational and communication skills to support senior executives and drive business success.

As a detail-oriented Medical Virtual Assistant, I bring a strong background in healthcare administration and virtual support. With hands-on experience in appointment scheduling, EHR data entry, telehealth coordination, and patient communication. I help healthcare providers save time and deliver better patient care.

I specialize in streamlining front-office operations remotely, whether it's verifying insurance, managing calendars. handling intake forms or supporting billing processes. I'm also well-versed in HIPAA compliance, ensuring confidentiality and accuracy in every task.

The tools I work with are: Zoom for Healthcare, Doxy.me. Microsoft Office, Google Workspace, EHR/EMR platforms( Epic, Kareo, Athenahealth)

Core Strengths: Administrative efficiency, patient empathy, attention to detail, and strong communication.

I'm passionate about making healthcare more efficient and accessible. Open to new opportunities in remote healthcare support roles.

Experience

Work history, roles, and key accomplishments

Executive Administrative Assistant

Jumbalee Marketing and Investments

Feb 2022 - Jul 2023 (1 year 5 months)

Managed the CEO's complex calendar, coordinated high-profile events, and handled confidential information with discretion. Assisted in preparing presentations, reports, and correspondence on behalf of executives.

Project Management Confidentiality Team Collaboration Data Analysis

Call Centre Customer Service Representative

Fine Media

Feb 2020 - Feb 2022 (2 years)

Managed customer inquiries via phone, live chats, and email, consistently achieving customer satisfaction. Collaborated with cross-functional teams to address customer concerns and improve service quality.