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Caroline Ng'ang'a

@carolngash

Medical Virtual Assistant specializing in HIPAA-compliant healthcare operations, SOP enforcement, and accurate EHR data reporting.

Kenya

Message

What I'm looking for

I’m looking for a fully remote role in healthcare administration where I can enforce SOPs, protect patient privacy with HIPAA compliance, and drive accurate scheduling and reporting across multi-stakeholder teams during US/UK/AU hours.

I’m a results-driven operations professional with 10+ years supporting administrative workflows, team coordination, compliance management, and data reporting across fast-paced environments.

Now, I’m channeling that experience into healthcare administration as a Medical Virtual Assistant. I’m Certified HIPAA Compliant (issued May 16, 2026) and focus on patient privacy, deep SOP enforcement, data integrity, and multi-stakeholder communication.

Fully remote-equipped, I support US, UK, and Australian practice hours and deliver scheduling, digital intake, chart navigation, billing verification, automated reminders, and waitlist management using Jane App EHR. I also strengthen operations through remote team coordination, multi-channel communication, inventory tracking, and daily/monthly reporting.

Experience

Work history, roles, and key accomplishments

Field Programme Officer

Kangema

Mar 2025 - Apr 2026 (1 year 1 month)

Managed daily staff tasks and site operations, ensuring on-time delivery and adherence to project guidelines and SOPs. Audited and posted operational bills, generated sub-county daily data reports, and led weekly coordination meetings to resolve bottlenecks.

Operations Management Staffing Coordination Data Reporting Meeting Coordination

Kitchen Officer

Nginda Kitchen

Jan 2024 - Mar 2025 (1 year 2 months)

Supervised and trained a team of 5, enforcing public health regulations and operational quality workflows. Implemented data-driven inventory tracking controls and coordinated with procurement to reduce operational waste by 20%.

Team Supervision Procurement Coordination Operational Quality Training

Sales Representative

ICEA Lion Group

Jan 2020 - Nov 2022 (2 years 10 months)

Conducted client needs assessments and managed CRM data entry for customer accounts and sales pipelines. Built long-term commercial relationships through consistent communication, maintaining strong account retention.

Data Entry Sales Pipeline Management Account Relationship Management Professional communication Reporting

Service Assistant

Trademark Hotel

Nov 2018 - Dec 2019 (1 year 1 month)

Coordinated complex logistics and guest scheduling for high-profile events. Supported smooth event execution through organized scheduling and operational coordination.

Event Coordination Operations & Support Calendar Management Team Coordination

Cashier Supervisor

Big Square Restaurant

Jan 2018 - Nov 2018 (10 months)

Oversaw daily cash reconciliations and audited transaction logs to ensure data integrity and accurate records. Trained over 10 new team members on POS database systems and operational compliance guidelines.

Cash Reconciliation POS systems Transactional Logs Data Integrity Guidelines

F&B Team Lead & Hostess

Various Hospitality Venues

Apr 2014 - Dec 2017 (3 years 8 months)

Led F&B team workflows and hosted guests while enforcing sanitation protocols. Streamlined operations to reduce service wait times and improve customer experience.

Hospitality Operations Guest Service Wait Time Reduction & Compliance Leadership