Vaishak Ramachandran

I'm currently managing business operations, client relationships, sales growth, and strategic partnerships at genieX. I drive lead generation, revenue growth, customer retention, account management, and workflow improvements while monitoring KPIs and customer satisfaction.

Previously, I led customer support operations at Reframe, resolving complex escalations and improving retention through onboarding, coaching, service strategy, and upselling opportunities.

At My IELTS Partner, I generated new business through outreach and strategic marketing, managed B2B sales and negotiations, and expanded the client base through strong client relationships, market research, and tailored solutions.

My background also includes territory growth planning at Daskalos Virtual Academy, guest revenue and loyalty initiatives at P&O Cruises UK, and CRM-supported prospecting and account management at Entri Learning App. I bring experience across customer success, business development, sales operations, and client engagement.