Open to opportunities

Sarvesh Puri

@sarveshpuri

Message

I am a results-oriented Business Development and Customer Experience leader driving growth.

India

Message

What I'm looking for

I seek a growth-focused role in business development or CX where I can drive revenue, improve processes, lead teams, and deliver measurable customer success within a collaborative, process-driven organization that offers leadership growth.

I am a results-oriented business development and customer experience professional with over 13 years of experience driving growth across sales, RPO and B2B services.

I have led sales and client-success teams, built healthy pipelines, executed targeted outreach and optimized processes to improve retention and operational efficiency. I have managed incident resolution, CRM implementations and cross-functional onboarding while consistently surpassing performance benchmarks.

Known for clear communication, proactive problem-solving and collaborative leadership, I focus on delivering measurable revenue gains and scalable customer success outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

SPC Management Services Pvt. Ltd.

Jul 2025 - Present (2 months)

Spearheaded RPO sales pipeline and secured key client wins through targeted outreach and relationship-based selling. Collaborated with operations and delivery teams to ensure seamless client onboarding and drive revenue growth.

Business Development RPO Sales Pipeline Management Relationship Management Sales Outreach Onboarding CRM

Admin Operations and Liaison Officer

Hashtag Infosystem Pvt. Ltd.

Jan 2025 - Jun 2025 (5 months)

Provided email/call support and acted as liaison between hotels, service providers and SBHL UK, managing incident resolution and investigations. Maintained records for approximately 1,000 security officers and consistently ranked among top three performers for incident handling.

Incident Management RMS Excel Operations Coordination TAT Management Reporting

Business Development Manager

Petronthermoplast LLP

Mar 2024 - Jun 2024 (3 months)

Led the sales department to drive revenue growth and manage client accounts, executing cold calling and follow-ups to expand market reach. Utilized Zoho CRM to track sales activities and improve client retention.

Sales Management Account Management Zoho Lead Generation Cold Calling Sales Growth Customer Support

Business Development Consultant

Crux Group Ltd.

Feb 2023 - Feb 2024 (1 year)

Delivered digital assistance including website updates, documentation, contract drafting, and CRM data management to support business projects. Built data enquiries and business intelligence tools to improve operational tracking and reporting.

Consulting Documentation Contract Drafting Market Research Business Intelligence Excel

Customer Success Manager

Biosash Business Pvt. Ltd.

Apr 2019 - May 2022 (3 years 1 month)

Managed a customer support team providing 24/7 service across touch points, renewed existing customers and grew relationships via upsell and cross-sell. Drove marketing initiatives aligned with management goals to improve retention.

Customer Success Team Management Upselling Cross Selling CRM Customer Retention

Founder & CEO

Insartar Tech Solutions

Jul 2012 - Nov 2018 (6 years 4 months)

Founded and led call center operations covering tech support and sales, overseeing resource planning, training, and HR management. Implemented continuous improvement plans for customer operations and established performance objectives.

Leadership Call Center Operations Training Development Resource Management Process Improvement HR Management Performance Management Customer Operations

Partner

Teksource

Oct 2011 - Jun 2012 (8 months)

Managed inbound technical support and sales teams while aligning financial activities for operations and developing strategies to improve internal controls and processes. Drove operational efficiencies across support functions.

Technical Support Sales Management Financial Alignment Process Improvement Internal Controls Team Leadership

Team Leader

Iyogi

Jun 2009 - Jul 2011 (2 years 1 month)

Led sales team to exceed targets, monitored team performance and identified training needs, providing coaching and mentorship; awarded Sales Executive of the Month. Improved team productivity through targeted development.

Team Leadership Sales Coaching Performance Monitoring Mentoring Training Development Sales Strategy

Senior Client Relations Executive

Serco

Jun 2007 - Apr 2009 (1 year 10 months)

Handled Talk-Talk Telecom (UK) clients across broadband and faults divisions, assisted irate clients and maintained best average handling time (AHT), receiving multiple awards for performance. Delivered exceptional client service and issue resolution.

Client Relations Telecom AHT Escalation Management Customer Service Troubleshooting

Client Relations Executive

Genpact

Jan 2006 - Feb 2007 (1 year 1 month)

Provided customer support for G.E. Creditline clients across geographies, resolving account issues and ensuring service quality. Developed skills in cross-regional client communication and problem resolution.

Customer Support Client Servicing Client Communication Quality

Inbound Sales Executive

Wipro

May 2005 - Nov 2005 (6 months)

Worked on client retention for AOL Saves, developing client management skills and focusing on retention strategies. Achieved retention targets through effective client communication.

Inbound Sales Client Communication AOL Sales Targets Client Management