At OYO, I lead customer success operations for international hospitality markets and manage 20+ associates across in-stay and post-stay journeys. I handle key escalations involving Airbnb and Booking.com, maintain 85%+ quality performance, and contributed to reducing team attrition from approximately 27% to 18–19%.
At Adobe, I managed B2B SaaS accounts across North America and generated approximately $30K in quarterly upsell revenue by identifying account expansion opportunities. Earlier, at Delhivery, I managed B2B logistics accounts and worked toward approximately 30% quarter-on-quarter growth in dedicated truckload volumes; at Club Feast, I acquired 15–21 corporate clients per month.
