Open to opportunities

Umah Jennifer

@umahjennifer

Message

Motivated customer care representative with expertise in virtual assistance.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a supportive environment.

I am a dedicated Mass Communication graduate with a strong background in customer service and virtual assistance. My experience as a Customer Care Agent at Calls Expert has equipped me with the skills to effectively engage clients and enhance their experience. I successfully increased conversion rates by 27% through personalized communication and improved customer retention by 15% by re-engaging existing policyholders.

In my role as a Virtual Assistant at ABC Credit Services, I honed my analytical skills by compiling and interpreting credit reports while ensuring data accuracy and compliance with regulatory standards. My ability to collaborate with teams and maintain confidentiality has been crucial in providing exceptional support to clients. I am passionate about optimizing workflows and enhancing operational efficiency, which I believe is key to achieving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Agent

Calls Expert (Specialty Life Insurance)

Jan 2022 - Present (3 years 11 months)

Contacted potential clients and nurtured cold leads by tailoring policy options to individual needs, resulting in a 27% increase in conversion rates within three months. Re-engaged existing policyholders with personalized upgrade offers and reminders, leading to a 15% growth in customer retention and policy renewals.

Customer Relationship Management Conflict Resolution Call Center Operations Customer Retention

NYSC Service

Delta Broadcasting Services (DBS)

Aug 2019 - Present (6 years 4 months)

Assisted in researching, writing, and editing news scripts, interviews, and feature stories for broadcast. Supported the technical and logistical aspects of live and recorded programs, including coordinating with on-air talent and production crew.

Education

Degrees, certifications, and relevant coursework

Tansian University

BSc. Mass communication, Mass Communication

Studied Mass Communication at Tansian University, focusing on various aspects of media and communication. Gained theoretical knowledge and practical skills relevant to the field.