Victor Akinsumade

I am a results-driven Customer Service and Sales Professional with over 7 years of experience in client relations, business development, and administrative support. My career has been marked by a proven ability to drive customer satisfaction above 90%, increase sales conversion rates, and exceed service-level targets. I excel in resolving customer concerns, managing client accounts, and ensuring a seamless customer experience.

In my recent role as a Customer Associate at HGS Canada, I managed over 200 client accounts, achieving a remarkable 92% client retention rate through proactive engagement. I ensured 100% on-time service delivery and resolved 95% of escalated client issues within the first interaction. My efforts led to a 15% increase in upselling opportunities, and I am proud to have increased the customer satisfaction score from 85% to 92% within a year.

My previous experience as a Business Development Associate in Lagos, Nigeria, allowed me to conduct over 150 outbound calls weekly, generating an 18% conversion rate on leads. I developed targeted campaigns that resulted in a 20% increase in customer engagement and negotiated pricing agreements that boosted sales revenue by 12% year-over-year. I am passionate about leveraging my skills to contribute to a dynamic team and drive business success.