VA
Open to opportunities

Victor Akinsumade

@victorakinsumade

Results-driven Customer Service & Sales Professional with 7+ years experience.

Canada

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a results-driven Customer Service and Sales Professional with over 7 years of experience in client relations, business development, and administrative support. My career has been marked by a proven ability to drive customer satisfaction above 90%, increase sales conversion rates, and exceed service-level targets. I excel in resolving customer concerns, managing client accounts, and ensuring a seamless customer experience.

In my recent role as a Customer Associate at HGS Canada, I managed over 200 client accounts, achieving a remarkable 92% client retention rate through proactive engagement. I ensured 100% on-time service delivery and resolved 95% of escalated client issues within the first interaction. My efforts led to a 15% increase in upselling opportunities, and I am proud to have increased the customer satisfaction score from 85% to 92% within a year.

My previous experience as a Business Development Associate in Lagos, Nigeria, allowed me to conduct over 150 outbound calls weekly, generating an 18% conversion rate on leads. I developed targeted campaigns that resulted in a 20% increase in customer engagement and negotiated pricing agreements that boosted sales revenue by 12% year-over-year. I am passionate about leveraging my skills to contribute to a dynamic team and drive business success.

Experience

Work history, roles, and key accomplishments

IA

Business Development Associate

Institute of Credit Administration

Jan 2020 - Jan 2023 (3 years)

Conducted over 150 outbound calls per week, generating an 18% conversion rate on leads. Developed targeted campaigns, resulting in a 20% increase in customer engagement and boosting sales revenue by 12% year-over-year.

GL

Customer Service Representative

Good House Farm Ltd

Jan 2018 - Jan 2020 (2 years)

Handled over 100 inbound calls daily, maintaining an 85% first-call resolution rate. Provided technical support and resolved customer complaints, achieving a 90% satisfaction score and increasing cross-sell revenue by 10%.

AP

Benefits Administrator

AIICO Insurance PLC

Jan 2015 - Jan 2018 (3 years)

Managed employee benefits enrollment for over 500 clients, ensuring 100% compliance with regulations. Processed 95% of claims within 5 business days, exceeding industry standards, and reduced paperwork errors by 30%.

Education

Degrees, certifications, and relevant coursework

University of Manitoba logoUM

University of Manitoba

Bachelor of Science, General Science

Currently pursuing a Bachelor of Science degree with a focus on General Science. This program provides a broad foundation in scientific principles.

University of Port Harcourt logoUH

University of Port Harcourt

Bachelor of Agriculture, Agricultural Economics and Extension

Completed a Bachelor of Agriculture degree with a specialization in Agricultural Economics and Extension. The curriculum covered economic principles applied to agriculture and methods of disseminating agricultural knowledge.

Tech stack

Software and tools used professionally

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Victor Akinsumade - Customer Associate Technology - HGS Canada | Himalayas