Victor Akinsumade
@victorakinsumade
Results-driven Customer Service & Sales Professional with 7+ years experience.
What I'm looking for
I am a results-driven Customer Service and Sales Professional with over 7 years of experience in client relations, business development, and administrative support. My career has been marked by a proven ability to drive customer satisfaction above 90%, increase sales conversion rates, and exceed service-level targets. I excel in resolving customer concerns, managing client accounts, and ensuring a seamless customer experience.
In my recent role as a Customer Associate at HGS Canada, I managed over 200 client accounts, achieving a remarkable 92% client retention rate through proactive engagement. I ensured 100% on-time service delivery and resolved 95% of escalated client issues within the first interaction. My efforts led to a 15% increase in upselling opportunities, and I am proud to have increased the customer satisfaction score from 85% to 92% within a year.
My previous experience as a Business Development Associate in Lagos, Nigeria, allowed me to conduct over 150 outbound calls weekly, generating an 18% conversion rate on leads. I developed targeted campaigns that resulted in a 20% increase in customer engagement and negotiated pricing agreements that boosted sales revenue by 12% year-over-year. I am passionate about leveraging my skills to contribute to a dynamic team and drive business success.
Experience
Work history, roles, and key accomplishments
Customer Associate Technology
HGS Canada
Jan 2022 - Jan 2024 (2 years)
Managed over 200 client accounts, achieving a 92% client retention rate through proactive engagement. Ensured 100% on-time service delivery, aligning with clients' needs and expectations while resolving 95% of escalated issues within the first interaction.
Business Development Associate
Institute of Credit Administration
Jan 2020 - Jan 2023 (3 years)
Conducted over 150 outbound calls per week, generating an 18% conversion rate on leads. Developed targeted campaigns, resulting in a 20% increase in customer engagement and boosting sales revenue by 12% year-over-year.
Customer Service Representative
Good House Farm Ltd
Jan 2018 - Jan 2020 (2 years)
Handled over 100 inbound calls daily, maintaining an 85% first-call resolution rate. Provided technical support and resolved customer complaints, achieving a 90% satisfaction score and increasing cross-sell revenue by 10%.
Benefits Administrator
AIICO Insurance PLC
Jan 2015 - Jan 2018 (3 years)
Managed employee benefits enrollment for over 500 clients, ensuring 100% compliance with regulations. Processed 95% of claims within 5 business days, exceeding industry standards, and reduced paperwork errors by 30%.
Education
Degrees, certifications, and relevant coursework
University of Manitoba
Bachelor of Science, General Science
Currently pursuing a Bachelor of Science degree with a focus on General Science. This program provides a broad foundation in scientific principles.
University of Port Harcourt
Bachelor of Agriculture, Agricultural Economics and Extension
Completed a Bachelor of Agriculture degree with a specialization in Agricultural Economics and Extension. The curriculum covered economic principles applied to agriculture and methods of disseminating agricultural knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Victor?
You can contact Victor and 90k+ other talented remote workers on Himalayas.
Message VictorFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
