Open to opportunities

Agbor Manyo

@agbormanyo

Message

Customer service professional delivering empathetic, efficient client support and solutions.

Canada

Message

What I'm looking for

I seek a customer-focused role where I can apply strong communication and problem-solving skills, work collaboratively, and continue growing professionally in a supportive team environment.

I am a dynamic, results-oriented customer service professional with experience handling high-volume inbound and outbound calls, resolving inquiries with empathy, and documenting interactions accurately in CRM systems. I prioritize clear communication, professionalism, and timely solutions to enhance customer satisfaction.

My background includes roles at Conduent in Canada and Goodyear Tires in Cameroon, where I coordinated technician assignments, supported service improvements, and collaborated with teams to optimize workflows. I am skilled in Microsoft Office, virtual collaboration tools, and trained in safeguarding and UN security awareness.

I am dedicated to continuous learning, reliable execution, and contributing positively to team performance while maintaining a strong service ethic and a commitment to client-first outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Conduent

Jan 2023 - Present (2 years 10 months)

Manage inbound and outbound calls to resolve customer inquiries with empathy and efficiency, document interactions in CRM, and collaborate with team members to improve service quality.

Customer Service CRM Communication Problem Solving Microsoft Office Time Management Team Collaboration

Customer Service Assistant

Goodyear

Jan 2019 - Dec 2022 (3 years 11 months)

Handled customer calls, assigned technicians for service requests, maintained accurate service records, and supported implementation of service improvements to increase client satisfaction.

Customer Service Scheduling Record keeping Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Glama International Culinary and Management

Professional Certificate, Hotel Management and Catering

Activities and societies: PSEA; BSAFE (UN Security Awareness Training); Safeguarding Children and Young People; Customer Service Excellence; Communication & Conflict Resolution; Microsoft Office training

Completed a Professional Certificate program in Hotel Management and Catering focusing on hospitality operations and service delivery.