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Ebinipre Okara

@ebinipreokara

Customer experience support/Data analyst

Canada
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What I'm looking for

I'm looking for a customer service and technology-focused role where I can support clients, use my communication and documentation skills, and build foundational knowledge for career growth.

I have extensive years of experience gained consistently within the variety of administrative programmes and customer service experience.

My core functions, as an administrative officer based on my substantial work experience, have developed my communication skills in carrying out the daily activities of an office environment and the procedure regarding the staff. Also with my background in customer service I have the interpersonal skills to interact with clients/customers and get feedbacks and attend to their inquiry or complains, with this I have the ability to build a strong and trustworthy relationships based on mutual respect and regular discussions to establish and sustain professional credibility with clients in other to anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs; My experience has given me an insight on how to counsel, advise, consult and guide others on matters pertaining to assigned client service responsibilities and established client service standards

I do well with Microsoft Office applications such as Word, Excel and also filing memos, analyzing data from different sources, consulting with clients on their queries, attending to multiple phone calls and emails and I can type at a high speed.

I am fluent in English language; my writing and communication skills are quite good. I take on multiple tasks and am always eager to learn new things, which makes me more efficient in my work with good leadership, this enables me get along with people easily. I have a positive attitude to work and consider myself to be highly organized and able to work under minimal amount of pressure when the need arises.

Experience

Work history, roles, and key accomplishments

DR
Current

Customer Support

Doe Lake Residence

Jan 2024 - Present (2 years 8 months)

Managed phone calls, emails, and correspondence; maintained organized client filing systems and tracked appointments, medication logs, and care plans. Provided customer service and administrative duties, building trusting relationships through empathy and consistent support.

Allianz Nigeria logoAN

Customer Experience Support

Allianz Nigeria

Aug 2022 - Feb 2024 (1 year 6 months)

I'm a Customer Experience support with an extensive experience in sales and customer service environment, which includes generating new prospects, engaging clients via inbound and outbound calls, notable rapport with customers, organized, good communicator, and troubleshooting technical issues to the appropriate teams.

Education

Degrees, certifications, and relevant coursework

Mohawk College logoMC

Mohawk College

Certificate, Personal Support Work

Pursuing a Personal Support Worker Certificate at Mohawk College, expected completion in 2026.

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