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Augustine Umunnakwe

@augustineumunnakwe

Customer Service Rep skilled in resolving issues, communicating clearly, and delivering excellent support while continuously learning and improving.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can leverage my customer service skills to provide excellent support and solve problems effectively. I value opportunities for growth, learning new technologies, and contributing to a team-oriented environment. I’m motivated by roles that challenge me, allow me to interact with customers, and reward dedication and performance.

I’m a Customer Service professional with over 3 years of experience supporting clients in fast-paced, high-volume environments. I specialize in resolving inquiries, managing customer concerns, and ensuring a seamless experience through clear communication and problem-solving. I have hands-on experience with chat, email, phone, and ticketing systems, and I’m proficient with CRM tools and workflow software.

I’m passionate about learning and growth — I constantly explore new skills and technologies to improve my efficiency and service quality. Outside of work, I enjoy football, staying active, and spending quality time with family. My goal is to contribute to a company where I can leverage my customer service expertise, continue learning, and help drive customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Premier Producers Group

Jan 2024 - Jan 2026 (2 years)

Managed inbound customer inquiries via phone, email, and chat for U.S. clients, maintaining 98% CRM documentation accuracy and consistently meeting QA and productivity benchmarks in a remote environment.

Customer Support Salesforce Zoho HubSpot Email Support Chat Support Phone Support CRM Management & QA

Virtual Assistant & Customer Support

Freelance

Jan 2023 - Dec 2023 (11 months)

Provided remote customer support and virtual assistant services, handling inquiries via phone and email, managing scheduling and records, and ensuring consistent process adherence and data integrity.