I’m looking for a role where I can leverage my customer service skills to provide excellent support and solve problems effectively. I value opportunities for growth, learning new technologies, and contributing to a team-oriented environment. I’m motivated by roles that challenge me, allow me to interact with customers, and reward dedication and performance.
Augustine Umunnakwe
@augustineumunnakwe
Customer Service Rep skilled in resolving issues, communicating clearly, and delivering excellent support while continuously learning and improving.
What I'm looking for
I’m a Customer Service professional with over 3 years of experience supporting clients in fast-paced, high-volume environments. I specialize in resolving inquiries, managing customer concerns, and ensuring a seamless experience through clear communication and problem-solving. I have hands-on experience with chat, email, phone, and ticketing systems, and I’m proficient with CRM tools and workflow software.
I’m passionate about learning and growth — I constantly explore new skills and technologies to improve my efficiency and service quality. Outside of work, I enjoy football, staying active, and spending quality time with family. My goal is to contribute to a company where I can leverage my customer service expertise, continue learning, and help drive customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Premier Producers Group
Jan 2024 - Jan 2026 (2 years)
Managed inbound customer inquiries via phone, email, and chat for U.S. clients, maintaining 98% CRM documentation accuracy and consistently meeting QA and productivity benchmarks in a remote environment.
Virtual Assistant & Customer Support
Freelance
Jan 2023 - Dec 2023 (11 months)
Provided remote customer support and virtual assistant services, handling inquiries via phone and email, managing scheduling and records, and ensuring consistent process adherence and data integrity.
Education
Degrees, certifications, and relevant coursework
Augustine hasn't added their education
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