Open to opportunities

Beldyne Magero

@beldynemagero

Message

Empathetic customer service and virtual assistant professional dedicated to creating positive client experiences.

Kenya

Message

What I'm looking for

Supporting the growth of innovative technology startups

I’m a customer service and virtual assistant professional with a background in communication and client support. Over the years, I’ve built experience handling customer inquiries, managing schedules, organizing data, and providing administrative support both in-person and remotely.

My career began in customer care, where I learned the importance of empathy, patience, and clear communication. Since then, I’ve worked with different clients and organizations, helping them stay organized, respond promptly to customers, and maintain a high level of satisfaction. I’ve also gained experience as a freelance captioner at Rev.com, which strengthened my typing accuracy and attention to detail.

I hold a Bachelor of Arts in Communication (Electronic Media & Public Relations) from Daystar University and two professional certifications from ALX Africa in Virtual Assistance and Artificial Intelligence Career Essentials.

Beyond work, I enjoy learning new digital tools, exploring AI trends, and finding ways to make work processes simpler and more efficient. I’m passionate about helping people, staying organized, and contributing positively to any team I join.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistance

Current

Private Clients

Feb 2025 - Dec 2025 (10 months)

Provide administrative and client support with 99% accuracy.
Manage inboxes, calendars, and travel coordination across time zones.
Handle data entry and online research efficiently.
Use Google Workspace, Notion, and Trello to streamline operations.
Improved task turnaround time by 25% through workflow optimization.

Resilience Situational Adaptability Persuasive Ability Active Listening Team Collaboration CRM Management Goal Orientation Billing Documentation Customer Service Skills Communication Skills Administrative Support Task Management Problem Solving Data Entry

Cold Caller

Story Advantage Marketing Agency

Sep 2024 - Jan 2025 (4 months)

Conducted outbound calls to qualify leads and introduce agency services to potential clients.

Consistently met daily call targets and maintained professional communication to enhance conversion rates.

Documented feedback and client responses to refine call strategies and improve engagement.

Resilience Situational Adaptability Persuasive Ability Active Listening Team Collaboration CRM Management Goal Orientation Lead Generation

Restaurant Co-owner / Manager

La Pinos

Apr 2021 - Jun 2023 (2 years 2 months)

Oversaw daily operations including customer service, cash flow, and supplier relations, serving an average of 150+ customers weekly.

Managed billing, inventory, and financial records ensuring 100% transparency in transactions.

Trained and supervised a team of 5 employees to uphold service quality and operational efficiency.

Customer Service Excellence Leadership Development Team Management Financial Management Communication Skills Multitasking Process Improvement Problem Solving Organizational Skills

Freelance Captioner

Rev.com

Feb 2020 - May 2021 (1 year 3 months)

Transcribed and captioned audio/video content with high accuracy and attention to linguistic detail.

Consistently achieved an accuracy rate above 98% through strong listening and typing skills (70+ WPM).

Delivered projects before deadline, demonstrating reliability and commitment to quality.

Active Listening Typing Speed Grammatical Accuracy Detail Oriented Editing Experience Proofreading Time Management Technical Proficiency Self Directed

Customer Care Representative

Kenya Commercial Bank Group Ltd

Jan 2017 - Jan 2018 (1 year)

Handled 60+ customer inquiries daily with empathy and accuracy. Resolved 95% of issues on first contact and maintained 100% transaction accuracy. Promoted digital banking, increasing adoption by 20%. Improved queue flow and reduced waiting time by 15% through teamwork and efficiency.

Problem Solving And Decision Making Empathy Employee Relations Communication Skills Customer Service Payment Processing Technical Troubleshooting Billing Support Process Improvement And Claims Guidelines Development CRM Systems

Communication Intern

Kenya Forestry Research Institute

Feb 2015 - May 2015 (3 months)

Supported internal and external communication activities including report writing and media documentation.

Assisted in developing newsletters and digital communication materials for departmental visibility.

Strengthened organizational communication flow through detailed documentation and coordination.

Writing And Editing Administrative Support Public Relations Research And Reporting Team Collaboration Content Creation Digital Tools Implementation Problem Solving Time Management Time Management Module Configuration

Education

Degrees, certifications, and relevant coursework

ALX Africa

International recognized Certificates, Virtual Assitant and AI Career Essentials

2024 - 2024

Grade: Pass

Activities and societies: Completed hands-on training in administrative support, communication, and task management. Collaborated on virtual projects, mastered AI productivity tools, and built strong remote work, time management, and digital organization skills through mentorship and practical learning.

Earned certifications in Virtual Assistance and Artificial Intelligence Career Essentials through intensive practical coursework. Gained expertise in remote collaboration, task automation, and client management while applying AI tools to enhance productivity and decision-making.

Daystar University

Bachelor of Arts, Communication : Electronic Media and Public Relations

2012 - 2015

Grade: 3.0

Activities and societies: Participated in campus media projects, writing and editing for student publications. Assisted in organizing communication events, public speaking forums, and media workshops. Collaborated on digital storytelling and community outreach campaigns promoting media literacy and social awareness.

I graduated with a Bachelor’s degree in Communication from Daystar University, specializing in Public Relations and Media Studies. My coursework focused on corporate communication, digital media, and public speaking, equipping me with strong interpersonal, writing, and storytelling skills essential for professional communication and client relations.