Joana Mary UserJU
Open to opportunities

Joana Mary User

@joanamary

Experienced Customer Service Professional with over 5 years of support.

Canada

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated Customer Service Professional with over five years of experience providing exceptional support to international clients. My expertise lies in resolving issues efficiently and utilizing CRM tools to enhance customer satisfaction. I thrive in fast-paced environments, ensuring that every interaction leaves a positive impression.

Throughout my career, I have held various roles, including Customer Service Representative for notable companies such as Concentrix Canada and UnitedHealthcare. My responsibilities have included answering inbound calls, troubleshooting customer issues, and managing patient communications in healthcare settings. I pride myself on my ability to maintain high standards of service while effectively managing multiple tasks.

In addition to my customer service skills, I possess strong administrative capabilities, including calendar management, data entry, and social media management. I am passionate about continuous improvement and always seek opportunities to enhance my skills and contribute to team success.

Experience

Work history, roles, and key accomplishments

PD

Patient Care Coordinator

Peak dental

Jun 2022 - Jan 2024 (1 year 7 months)

Served as the main contact for patients, coordinating appointments, managing medical records, and assisting with insurance and billing inquiries.

Education

Degrees, certifications, and relevant coursework

UM

University of Mindanao

Bachelor of Science in Business Administration, Business Administration

2012 - 2015

Studied Business Administration with a major in Human Resources Management, gaining knowledge in organizational behavior, recruitment, and employee relations.

UP

University of Southeastern Philippines

Bachelor in Secondary Education, Education

2011 - 2012

Pursued a Bachelor in Secondary Education with a major in English, focusing on teaching methodologies and curriculum development.

SI

St. Mary's College Inc

Bachelor in Science in Hospitality Management, Hospitality Management

2010 - 2011

Studied Hospitality Management, learning about service management, customer relations, and operational procedures in the hospitality industry.

LS

La Filipina National High School

High School Diploma, General Education

2004 - 2008

Completed secondary education, focusing on foundational knowledge and skills necessary for further studies.

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