JUJoana Mary User
@joanamary
Experienced Customer Service Professional with over 5 years of support.
CanadaWhat I'm looking for
I am a dedicated Customer Service Professional with over five years of experience providing exceptional support to international clients. My expertise lies in resolving issues efficiently and utilizing CRM tools to enhance customer satisfaction. I thrive in fast-paced environments, ensuring that every interaction leaves a positive impression.
Throughout my career, I have held various roles, including Customer Service Representative for notable companies such as Concentrix Canada and UnitedHealthcare. My responsibilities have included answering inbound calls, troubleshooting customer issues, and managing patient communications in healthcare settings. I pride myself on my ability to maintain high standards of service while effectively managing multiple tasks.
In addition to my customer service skills, I possess strong administrative capabilities, including calendar management, data entry, and social media management. I am passionate about continuous improvement and always seek opportunities to enhance my skills and contribute to team success.
Experience
Work history, roles, and key accomplishments
COProvided support for Apple account customers by answering inbound calls, resolving issues, and updating CRM documentation. Known for maintaining high customer satisfaction in a fast-paced environment.
Patient Care Coordinator
Peak dental
Jun 2022 - Jan 2024 (1 year 7 months)
Served as the main contact for patients, coordinating appointments, managing medical records, and assisting with insurance and billing inquiries.
Customer Service Representative
UnitedHealthcare
Nov 2020 - Oct 2022 (1 year 11 months)
Responded to customer inquiries regarding health insurance plans, resolved issues related to claims and billing, and assisted with the enrollment process.
Virtual Administrative Assistant
Bayshore Dental Studio
Nov 2020 - Jun 2022 (1 year 7 months)
Managed incoming communications, organized digital records, and coordinated virtual meetings while ensuring timely and professional interactions.
Customer Service Representative
Gaincity Ptd Ltd.
Sep 2019 - Oct 2020 (1 year 1 month)
Built positive relationships with customers through effective communication, handled inbound calls for orders and inquiries, and improved customer satisfaction.
Customer Service Representative
Sibling Solutions
Jan 2012 - Nov 2016 (4 years 10 months)
Provided information on health insurance plans, resolved customer issues, and assisted with claims and enrollment processes.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science in Business Administration, Business Administration
2012 - 2015
Studied Business Administration with a major in Human Resources Management, gaining knowledge in organizational behavior, recruitment, and employee relations.
University of Southeastern Philippines
Bachelor in Secondary Education, Education
2011 - 2012
Pursued a Bachelor in Secondary Education with a major in English, focusing on teaching methodologies and curriculum development.
St. Mary's College Inc
Bachelor in Science in Hospitality Management, Hospitality Management
2010 - 2011
Studied Hospitality Management, learning about service management, customer relations, and operational procedures in the hospitality industry.
La Filipina National High School
High School Diploma, General Education
2004 - 2008
Completed secondary education, focusing on foundational knowledge and skills necessary for further studies.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Joana Mary?
You can contact Joana Mary and 90k+ other talented remote workers on Himalayas.
Message Joana MaryFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
