Tinylittlecakes Confectioneries
@tinylittlecakesconfe
Customer service professional delivering empathetic, accurate support and measurable satisfaction.
CanadaWhat I'm looking for
I am a result-oriented customer service professional with over six years' experience across telecom, healthcare, hospitality, banking, and tech industries. I consistently deliver fast, accurate, and efficient service while resolving complex customer problems.
I have a proven track record of increasing patronage and repeat business through exceptional customer engagement and strong negotiation skills. I maintain high CSAT performance (90%+ noted) and routinely suggest appropriate upsells when they benefit the customer.
My background includes roles from front-line sales assistant to customer service manager, where I cross-trained staff, improved processes, and bridged gaps between clients and management. I am familiar with Microsoft Office, customer advisory, scheduling systems, and protecting sensitive information.
I hold a B.Sc. in Biochemistry and ongoing cybersecurity studies, and I am a Certified Customer Success Manager. I seek to contribute dependable service delivery, team collaboration, and continuous improvement to an organization that values customer-first outcomes.
Experience
Work history, roles, and key accomplishments
Support nurses and healthcare facilities with scheduling, pay, and shift issues via chat and email while ensuring protection of sensitive healthcare information and timely issue resolution in a fast-paced environment.
Assisted Rogers customers via phone and chat on billing, service plans, and technical issues, achieving and maintaining a 90%+ CSAT score while resolving service interruptions and suggesting relevant upgrades.
Customer Service Executive
Tinylittlecakes Confectioneries
Mar 2021 - Oct 2023 (2 years 7 months)
Prioritized customer satisfaction by managing orders, coordinating fulfillment, resolving complaints, and analyzing feedback to drive service improvements and ensure timely delivery.
Volunteer Coordinator
Trinitas Foundation
Jan 2017 - Oct 2023 (6 years 9 months)
Responded to public inquiries, coordinated outreach and partnership efforts, and supported charity projects and training partnerships through outreach and communication.
Sales Assistant
George Residence
Jan 2019 - Mar 2021 (2 years 2 months)
Attended to customers, suggested products, processed orders and maintained records to improve retention and ensure positive customer experiences in a fast-paced inbound environment.
Customer Service Manager
Scent & Spa Limited
Feb 2017 - Dec 2018 (1 year 10 months)
Managed customer inquiries, improved client satisfaction within three months, liaised with management on service improvements, and cross-trained over 50 staff to elevate service delivery.
Customer Relationship Manager
Diamond Bank Plc.
Jan 2014 - Dec 2016 (2 years 11 months)
Responded to client inquiries via phone and email, attended to walk-in clients, and managed communications about organizational services and events.
Education
Degrees, certifications, and relevant coursework
ABM College
Diploma, Cybersecurity
2023 - 2025
Studied cybersecurity-related coursework at ABM College from 2023 to 2025.
Pan-Atlantic University, Lagos Business School
Certificate, Entrepreneurial Management
2018 - 2019
Completed a Certificate in Entrepreneurial Management at Lagos Business School in 2018ā2019.
Federal University of Agriculture
Bachelor of Science, Biochemistry
2008 - 2012
Completed a Bachelor of Science in Biochemistry from 2008 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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