Etseoghena Aseghiemhe
@etseoghenaaseghiemhe
Customer-focused professional with 5+ years in customer service.
CanadaWhat I'm looking for
I am a customer-focused and results-driven professional with over 5 years of experience in delivering exceptional customer service across banking and call center environments. My proven ability to resolve client issues efficiently has allowed me to maintain high satisfaction ratings while effectively communicating with diverse audiences.
In my role as a Customer Service Associate at United Bank for Africa, I provided remote banking support to over 100 customers daily, resolving complaints and assisting with account inquiries. My commitment to excellence is reflected in my consistent achievement of KPIs for resolution time and customer satisfaction. I am now seeking a remote customer support or virtual assistant position with a U.S.-based company where I can leverage my strong organizational and communication skills in a fast-paced setting.
Experience
Work history, roles, and key accomplishments
Call Center Agent
SureCall Contact Centers
Jan 2024 - Dec 2025 (1 year 11 months)
Responded to high volumes of inbound and outbound customer service calls, providing timely and professional support across various client accounts. Documented customer issues, escalated technical problems, and promoted positive brand experiences through empathetic communication.
Customer Service Associate
United Bank for Africa (UBA)
Jan 2021 - Dec 2024 (3 years 11 months)
Delivered remote banking support to over 100 customers daily via phone, email, and live chat, efficiently resolving complaints while adhering to company service standards. Assisted with account inquiries, transaction issues, and digital banking troubleshooting, consistently meeting or exceeding KPIs for resolution time and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor's Studies, General Studies
Undertook Bachelor's studies at Babcock University. Focused on foundational coursework relevant to a university degree.
COCoursera
Certification, Customer Service
Completed the Customer Service Specialist Certification through Coursera, enhancing skills in customer support and service delivery.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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