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Troy Wille

@troywille

Technical Account Manager at Devo Technology Inc. who delivered end-to-end SIEM and SOAR solutions for customer cloud integrations.

United States
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At Devo Technology Inc., I managed key accounts and served as a technical escalation point for customers using its SIEM and SOAR platforms. I delivered end-to-end solutions for cloud data collection, parsing, alerts, and integrations, and created AI personas in Prospector Studio to support threat hunting and case management.

At Okta, Inc., I engineered and supported enterprise application integrations using SAML, OIDC, OAuth, and SCIM, including lifecycle automation and adaptive MFA. Earlier, at Service Now, Inc. and Xifin, Inc., I resolved complex integration and data issues across SaaS products, APIs, SQL, and ETL workflows, and authored technical knowledge articles.

Experience

Work history, roles, and key accomplishments

Okta, Inc. logoOI

Senior Technical Support Engineer

Oct 2022 - Apr 2025 (2 years 6 months)

Engineered, deployed, and managed complex end-to-end application integrations on Okta OIE platform for enterprise clients, accelerating user onboarding across 8,000+ cloud and on-premise apps. Provided proactive and reactive solutions for IAM frameworks, SAML, OIDC, OAuth, SCIM, and custom scripts.

ServiceNow, Inc. logoSI

Staff Technical Support Engineer

Aug 2021 - Oct 2022 (1 year 2 months)

Managed complex custom system application integrations, performance issues, and authentication/authorization issues (SSO, SAML, OIDC, OAuth, REST APIs) from customer source systems to ServiceNow SaaS platform. Provided RCA and end-to-end proactive and reactive solutions, including automation with Flow Designer and IntegrationHub.

Boeing, Inc. logoBI

TAM / Systems Analyst / Customer Support Analyst II

Dec 2013 - Sep 2016 (2 years 9 months)

Served in Technical Account Management role owning pre-sales, post-sales, and escalations for key accounts for GOLDesp SaaS Java-based cloud platform. Applied project management methodologies, led quarterly business reviews, and performed root cause analysis and software testing.

AS

Web Developer/ Technical Support Specialist / TAM

All Star Web Solutions

May 2002 - Jun 2004 (2 years 1 month)

Provided technical account management for new and ongoing customer projects. Provided technical support including setting up web hosting accounts with Linux and Apache, email accounts, MySQL databases, and help desk applications.

Education

Degrees, certifications, and relevant coursework

AWS logoAW

AWS

AWS Certified AI Practitioner (AIF-C01) and AWS Certified Cloud Practitioner (CLF-C02), Cloud Computing

2026 - 2026

Earned the AWS Certified AI Practitioner (AIF-C01) and AWS Certified Cloud Practitioner (CLF-C02) certifications in 2026.

Databricks Academy logoDA

Databricks Academy

Generative AI Fundamentals, Generative AI App Development, SQL Analytics and BI certificates, Data and AI

2025 - 2025

Earned certificates in Generative AI Fundamentals, Generative AI App Development, and SQL Analytics and BI.

Oracle logoOR

Oracle

Oracle SQL Databases for Developers, Database

2017 - 2021

Completed Oracle SQL Databases for Developers training.

San Diego Community College logoSC

San Diego Community College

Certificate in Web programming & Interactive Media Web Design, Web Programming & Interactive Media

2003 - 2004

Earned a Certificate in Web programming & Interactive Media Web Design, covering ActionScript, JavaScript, XML, HTML, and CSS.

Cisco Networking Academy logoCA

Cisco Networking Academy

Certificate in Cisco Network Administration, Network Administration

2001 - 2002

Earned a Certificate in Cisco Network Administration.

San Diego Community College logoSC

San Diego Community College

Certificate in Linux/Apache Web Server Maintenance & Security, Linux/Apache Web Server Maintenance & Security

2000 - 2001

Earned a Certificate in Linux/Apache Web Server Maintenance & Security, covering SQL, MySQL, Oracle, PHP, Linux, Apache, Java, JavaScript, Bash, Cybersecurity, TCP/IP, and DNS.

California State University Los Angeles logoCA

California State University Los Angeles

Bachelor of Science, Business Administration

1996 - 1999

Earned a Bachelor of Science in Business Administration.

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