At John Deere, I built an AI ticket-triage workflow in VS Code with GitHub Copilot that delivered about 10x faster ticket resolution. Senior leadership approved extending it to other teams.
I support Precision Tech APIs by triaging customer tickets and coordinating resolutions with the teams responsible for each endpoint. I also investigate production issues using Splunk dashboards and SQL, and validate REST APIs and deployments with Postman.
At Optum and AG Mednet, I supported API integrations, applications, and production systems. My work included writing SQL queries, troubleshooting database and connectivity issues, and supporting cloud environments and clinical-trial-related products.
