Open to opportunities

Taylor Green

@taylorgreen

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Technical Support Engineer specializing in SaaS, API debugging, and customer enablement.

United States

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What I'm looking for

I’m seeking a customer-facing technical role where I can troubleshoot integrations, improve onboarding, author documentation, and collaborate with engineering to scale SaaS adoption.

I am a Technical Support Engineer with over five years supporting SaaS platforms, debugging JavaScript and APIs, and resolving data discrepancies to drive customer success. I collaborate with engineering teams to implement long-term fixes, author knowledge-base documentation, and deliver enablement sessions that improve platform adoption and ROI.

My background spans Tier 2 through client-facing support roles across healthcare and enterprise SaaS, where I consistently met SLAs, maintained high customer satisfaction, and reduced ticket volume through documentation and process improvements. I bring clear, empathetic technical communication and hands-on troubleshooting across authentication systems, front-end code, and integrations.

Experience

Work history, roles, and key accomplishments

Client Support Engineer

XSOLIS

Jan 2022 - Jan 2025 (3 years)

Delivered technical support for AI-driven healthcare SaaS, debugging API integrations and resolving data discrepancies while collaborating with engineering to implement long-term fixes and improving customer adoption through enablement sessions.

Debugging JavaScript SaaS Support Documentation SQL Troubleshooting SLA Management

Technical Support Specialist

DataStream Solutions

Jan 2020 - Jan 2022 (2 years)

Provided Tier 2 SaaS support focusing on JavaScript tracking tags and API troubleshooting, collaborated with development to reproduce and resolve bugs, and conducted training to enable customer self-resolution.

Customer Training Ticketing Systems SaaS Solutions Zendesk

IT Support Analyst

CloudCore Technologies

Jan 2018 - Jan 2020 (2 years)

Supported enterprise clients on SaaS integrations, SSO/OKTA authentication, and web application issues, reducing ticket volume by documenting recurring problems and delivering clear resolution steps.

Okta Authentication Systems Troubleshooting Browser compatibility ServiceNow Ticket Resolution

Education

Degrees, certifications, and relevant coursework

Lamar University

Master of Science, Information Systems

2022 - 2024

Completed a Master of Science in Information Systems with coursework focused on information systems, cloud integrations, and technical support practices.