At J.P. MORGAN HEALTHCARE PAYMENTS (INSTAMED), I deliver enterprise technical support and manage escalations across a mission-critical financial technology platform. I troubleshoot integrations involving REST APIs, webhooks, SFTP, and batch processing.
I take complex incidents from intake through sandbox reproduction, log analysis, engineering escalation, and hotfix verification. During the Change Healthcare ransomware disruption, I coordinated customer communications, transaction throttling, and backlog processing to preserve operational continuity.
I restored confidence with enterprise customer Rotech by diagnosing and resolving a high-volume technical issue backlog, enabling a $1.7M contract expansion. I also analyzed transaction logs and connection economics to identify optimizations that generated $1M+ in multi-year gross margin savings.
At CERNER CORPORATION, I supported hospital registration and patient data capture platforms, investigating defects and interface issues with C#, SAXBASIC, and CCL. Earlier, at LEHIGH VALLEY HEALTH NETWORK, I supported enterprise IT, handled access provisioning, and ran SQL queries for database reconciliation and reporting.
