Looking for a job

El User

@eluser3

Message

I help SaaS customers implement, troubleshoot, and adopt complex platforms.

United States

Message

What I'm looking for

I'm looking to help SaaS customers succeed through technical implementations, integrations, troubleshooting, onboarding, and cross-functional collaboration with engineering and customer-facing teams.

At Goalbook, I support enterprise education SaaS customers through implementations, API/SSO onboarding, technical troubleshooting, and account coordination. I activate 20+ new accounts monthly and manage 50+ weekly CRM and email tickets against SLA targets.

Previously at Skyscanner, I investigated API, integration, authentication, VPN, browser, mobile, and cloud issues while partnering with engineering on detailed JIRA escalations. I also contributed to a 40%+ improvement in partner response times and strengthened self-service content.

My earlier hospitality leadership experience includes managing eight coordinators, building HTML reservation sites, standardizing procedures, and growing repeat-client revenue by 40%+. I'm also developing a budgeting application with FlutterFlow AI and expanding my full-stack development skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Goalbook

Apr 2024 - Present (2 years 5 months)

Deliver enterprise platform assistance, account coordination, and implementation and troubleshooting for an education-focused SaaS provider. Handle 50+ weekly CRM and email tickets, execute client implementations and API/SSO onboarding, and activate 20+ new accounts monthly.