Jake S

I've led enterprise customer relationships and technical escalations at ThreatQuotient, supporting a 100-account, $24M ARR portfolio across federal, commercial, and global customers. I resolved 250+ escalations with 100% SLA compliance, including live production fixes in Linux and database environments.

I helped customers adopt SSO, migrate from on-premise deployments to AWS SaaS, and expand their use of threat intelligence capabilities. My work contributed to a $200K SoftBank expansion, rescued an at-risk SoftBank Indonesia renewal, and reduced migration time by 85% through tooling and automation.

As an SDLC Program Owner and Scrum Master, I led two core engineering teams through 12 quarterly release cycles supporting more than 120 deployments worldwide. I connected customer issues to sprint planning, reduced the critical-vulnerability backlog to roughly 12 prioritized items, and cut security incidents by 85%.

I've also delivered security consulting for organizations including Fannie Mae, Visa, and Freddie Mac, completing vulnerability assessments and NIST 800-53 implementations. Independently, I built Aegis GRC, a self-hostable Python and FastAPI governance, risk, and compliance platform, and I use AI-assisted development workflows to build and deploy multi-stack applications.