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Kenny Wi

@kennywi

I resolve complex IT issues and deploy secure, reliable endpoint and access solutions.

I've supported endpoint, identity, and access operations at Bold Penguin, Sedgwick, Netwrix, and Mt. Carmel through TekSystems. My work spans high-volume deployments, critical troubleshooting, and practical technical training.

At Bold Penguin, I provided Level 1 and 2 support for 200+ macOS and Windows endpoints, managed organization-wide Okta administration, and deployed security policies and updates for 90+ macOS users. I also supported AWS access control, maintained audit-ready Jira records, and created internal training materials that reduced user-error tickets.

I've deployed 500+ Windows workstations at Sedgwick and 80+ HIPAA-compliant radiologist workstations at Mt. Carmel. I turn technical complexity into actionable solutions through root-cause analysis, clear documentation, and hands-on user support.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

TekSystems

May 2026 - Jun 2026 (1 month)

Configured and deployed 80+ Windows OS Radiologist workstations adhering to HIPAA compliance, managing complete installation workflows. Utilized Active Directory to edit user permissions and access control across Citrix infrastructure, and resolved TCP/UDP presentation layer service failures.

Windows Active Directory Citrix HIPAA TCP IP Troubleshooting Hardware Deployments User Training

IT Support Engineer

Bold Penguin

Dec 2020 - Jan 2026 (5 years 1 month)

Provided Level 1 & 2 technical support for 200+ macOS and Windows endpoints, leveraging PowerShell and Mac Terminal for diagnostics and imaging. Managed OKTA instance, SimpleMDM administration, and led technical training and on-call support.

PowerShell Mac Terminal Okta SimpleMDM Jira AWS Active Directory SAML SSO RBAC Networking Technical Writer Training

Help Desk Analyst II

Sedgwick

Apr 2019 - May 2020 (1 year 1 month)

Configured and deployed 500+ Windows workstations following standardized procedures, managing complete installation workflows. Provided remote support and resolved ICA protocol (TCP/UDP) presentation layer service failures.

Windows Active Directory Citrix TCP IP Troubleshooting Hardware Deployments Documentation

Customer Success Engineer

Netwrix

Apr 2018 - Apr 2019 (1 year)

Reduced customer downtime by conducting proactive system auditing and identifying potential operational gaps. Diagnosed complex software issues through systematic root cause analysis and built customer success resources.

Root Cause Analysis Troubleshooting Customer Success Knowledge Base Technical Writer