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MJ@mikejohnson90
Results-driven sales and account management professional with 10+ years experience.
United StatesI am a results-driven sales and account management professional with over 10 years of experience in driving revenue growth and building strong client relationships. My career has been marked by a proven ability to exceed sales targets, develop strategic account plans, and deliver exceptional customer experiences. I have a strong expertise in SaaS sales, contract negotiation, account management, and customer success, complemented by a solid understanding of financial analysis and strategic upselling.
In my recent role as Renewals Manager at UserTesting, I managed a portfolio of enterprise-level SaaS accounts, consistently exceeding renewal targets and maintaining a high client retention rate. I successfully increased upsell revenue by 25% through strategic collaboration with Sales, Customer Success, and Product teams, translating customer feedback into actionable insights for product development. My previous experiences at Bank of America and Verizon further honed my skills in cultivating client relationships and leading high-performing sales teams, driving significant revenue growth and client satisfaction.
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Work history, roles, and key accomplishments
UserTesting
Jan 2022 - Mar 2025 (3 years 2 months)
Managed and renewed a portfolio of enterprise-level SaaS accounts, consistently exceeding renewal targets and maintaining a high client retention rate. Increased upsell revenue by 25% through strategic collaboration with Sales, Customer Success, and Product teams.
Bank of America
Mar 2019 - Jan 2022 (2 years 10 months)
Cultivated SMB client relationships, conducted needs assessments, and delivered financial solutions, increasing product adoption through training. Exceeded sales targets by consistently identifying and executing upselling opportunities for financial products and services.
Verizon, Victra
Sep 2017 - Mar 2019 (1 year 6 months)
Led and mentored a high-performing sales team, consistently exceeding sales targets through effective coaching and performance management. Increased new client acquisition by 18% across the district through the implementation of innovative marketing strategies.
Red Bull Distribution Company
May 2016 - Sep 2017 (1 year 4 months)
Spearheaded strategic sales and marketing initiatives for an underperforming territory, achieving a 300% sales increase within six months. Consistently achieved 100% of monthly KPIs in case orders, distribution, new account acquisition, and merchandising.
Degrees, certifications, and relevant coursework
UFCertification, Diversity, Equality, and Inclusion in the Workplace
Obtained a Certification in Diversity, Equality, and Inclusion in the Workplace. Focused on understanding and implementing DEI principles in professional settings.
LUBachelor of Arts, Communications
2008 - 2014
Activities and societies: Alpha Phi Alpha LSU Football
Completed a Bachelor of Arts in Communications. Gained foundational knowledge in various communication theories and practices.
Software and tools used professionally
United StatesYou can contact Michael and 90k+ other talented remote workers on Himalayas.
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