Open to opportunities

Michael Johnson

@mikejohnson90

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Results-driven sales and account management professional with 10+ years experience.

United States

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What I'm looking for

I am seeking a dynamic tech company where I can leverage my sales expertise and contribute to customer success while fostering strong client relationships.

I am a results-driven sales and account management professional with over 10 years of experience in driving revenue growth and building strong client relationships. My career has been marked by a proven ability to exceed sales targets, develop strategic account plans, and deliver exceptional customer experiences. I have a strong expertise in SaaS sales, contract negotiation, account management, and customer success, complemented by a solid understanding of financial analysis and strategic upselling.

In my recent role as Renewals Manager at UserTesting, I managed a portfolio of enterprise-level SaaS accounts, consistently exceeding renewal targets and maintaining a high client retention rate. I successfully increased upsell revenue by 25% through strategic collaboration with Sales, Customer Success, and Product teams, translating customer feedback into actionable insights for product development. My previous experiences at Bank of America and Verizon further honed my skills in cultivating client relationships and leading high-performing sales teams, driving significant revenue growth and client satisfaction.

Experience

Work history, roles, and key accomplishments

Renewals Manager

UserTesting

Jan 2022 - Mar 2025 (3 years 2 months)

Managed and renewed a portfolio of enterprise-level SaaS accounts, consistently exceeding renewal targets and maintaining a high client retention rate. Increased upsell revenue by 25% through strategic collaboration with Sales, Customer Success, and Product teams.

SaaS Sales Account Management Upselling Customer Success Product Development Salesforce Zendesk Intercom

Small Business Consultant

Bank of America

Mar 2019 - Jan 2022 (2 years 10 months)

Cultivated SMB client relationships, conducted needs assessments, and delivered financial solutions, increasing product adoption through training. Exceeded sales targets by consistently identifying and executing upselling opportunities for financial products and services.

Financial Services Client Relationship Management Upselling Sales Targets Financial Analysis Microsoft Dynamics CRM

District Manager, Marketing

Verizon, Victra

Sep 2017 - Mar 2019 (1 year 6 months)

Led and mentored a high-performing sales team, consistently exceeding sales targets through effective coaching and performance management. Increased new client acquisition by 18% across the district through the implementation of innovative marketing strategies.

Sales Management Team Leadership Performance Management Training Development Marketing Strategies Digital Marketing Lead Generation KPIs

Account Sales Executive

Red Bull Distribution Company

May 2016 - Sep 2017 (1 year 4 months)

Spearheaded strategic sales and marketing initiatives for an underperforming territory, achieving a 300% sales increase within six months. Consistently achieved 100% of monthly KPIs in case orders, distribution, new account acquisition, and merchandising.

Sales Initiatives Sales Growth KPIs Distribution Merchandising Product Presentations

Education

Degrees, certifications, and relevant coursework

University of South Florida

Certification, Diversity, Equality, and Inclusion in the Workplace

Obtained a Certification in Diversity, Equality, and Inclusion in the Workplace. Focused on understanding and implementing DEI principles in professional settings.