Open to opportunities

Sylvia Jitti

@sylviajitti

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Empathetic Client Success & Customer Experience Specialist with tech skills.

Cameroon

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What I'm looking for

I am looking for a role that values empathy and innovation, where I can leverage my skills in client success and communication to enhance customer experiences and drive satisfaction.

I am an empathetic and tech-savvy professional with over 5 years of experience in education, client communication, and customer satisfaction. My strong background in software engineering and educational mentorship has equipped me with the skills to build trust, solve problems efficiently, and manage client relationships across digital platforms. I thrive in environments that require multitasking and effective communication across cultures, ensuring top-tier service experiences.

Currently, I serve as a Computer Science & ICT Teacher, where I have successfully grown subject enrollment from 2 to over 50 students through persuasive communication and trust-building. Additionally, I have managed a self-owned pastry and food business, overseeing operations and customer service while utilizing digital tools for budgeting and client interaction. My freelance experience as a Customer Engagement & Social Media Manager has further honed my ability to respond to client inquiries professionally and empathetically, significantly increasing client satisfaction.

Experience

Work history, roles, and key accomplishments

Freelance Junior Designer

Vita Resort

Apr 2022 - Present (3 years 3 months)

Designed front-end components and interior design Components. Produced design mockups, reports, and coordinated with remote teams.

Interior Design Remote Team Adobe Suite Canva

Computer Science & ICT Teacher

Collège Bilingue La Piété

Sep 2021 - Present (3 years 10 months)

Delivered bilingual instruction in Computer Science and ICT to students from 5
–12 grades. Grew subject enrollment from 2 to 50+ students through persuasive communication and trust-building.

Curriculum Development Classroom Management Exam invigilation Microsoft Office Suite Google Workspace

Customer Engagement & Social Media Manager

Grassland Cameroon

Jan 2021 - Present (4 years 6 months)

Responded to client inquiries across social media channels, email, and WhatsApp. Handled feedback, complaints, and suggestions with professionalism and empathy.

Client Communication Social Media Management WhatsApp Customer Feedback Customer Engagement

Entrepreneur & Operations Manager

Self-Owned Pastry & Food Business/ Family Restaurant

Jan 2017 - Present (8 years 6 months)

Built and managed a profitable food business, covering marketing, orders, and customer care. Oversaw restaurant operations, including customer service, inventory, and vendor relationships.

Business Management Marketing Customer Service Inventory Management Vendor Relations Budgeting

Education

Degrees, certifications, and relevant coursework

ALX Africa

Full Stack Engineer Course, Full Stack Engineering

Completed a comprehensive Full Stack Engineer Course, gaining expertise in both front-end and back-end development. This involved mastering various programming languages, frameworks, and database management for building robust web applications.

African institute of Computer Sciences

Bachelor’s Degree, Programming and Systems Analysis, Software Engineering

Earned a Bachelor’s Degree in Programming and Systems Analysis with a focus on Software Engineering. This program provided a strong foundation in software development principles, system design, and analytical problem-solving.

Rain Forest International School

High School Diploma, General Studies

Obtained a High School Diploma, completing foundational studies across various subjects. This period developed essential academic skills and prepared for higher education.