Nkosu Yannick Akumbu

I'm building on my experience resolving academic and administrative issues as a University Lecturer and Environmental Consultant, where clear communication, empathy, and accurate documentation were central to my work.

As a Quality, Safety, Environment and Security Manager, I coordinated multi-stakeholder projects, prepared detailed technical reports, and solved operational problems using analytical thinking. I also communicated complex technical information clearly to clients and non-technical audiences.

I've completed Customer Service Representative training covering customer satisfaction, CRM fundamentals, customer communication, retention, professional communication, and remote support best practices.

I bring English fluency, professional working French, and practical capability in email, live chat, and phone support to help customers receive timely, professional assistance.