BNBIH Noella
@bihnoella
Customer experience manager with IT service delivery and leadership expertise.
CameroonWhat I'm looking for
I am an experienced customer experience and IT service delivery professional with over three years in support and management roles. I combine strategic thinking with hands-on problem management to improve service outcomes and customer satisfaction.
From 2020 to 2023 I progressed from Support/CEX Agent to Support/Customer Experience Manager at CREDIX, leading teams and driving IT service delivery and support initiatives. I have practical experience in training, knowledge management, and relationship building that strengthened team performance.
I hold a Master’s 1 in Sociolinguistics and a Degree in English from the University of Yaoundé 1, which supports my communication skills in both English and French. I have completed an ITIL 4 Foundation Service Management certificate and am pursuing further ITIL 4 certification.
I am motivated by research, learning, and connecting with people, and I bring a customer-focused, analytical approach to improving processes and delivering reliable IT support services.
Experience
Work history, roles, and key accomplishments
Support/Customer Experience Manager
Credix
Jan 2021 - Dec 2023 (2 years 11 months)
Managed support and customer experience operations, improving service delivery and problem management across channels during a two-year tenure. Led teams, training, and knowledge-management initiatives to enhance CEX performance.
Support/Customer Experience Agent
Credix
Jan 2020 - Dec 2021 (1 year 11 months)
Provided frontline customer support and incident resolution, contributing to service delivery improvements and escalation handling during a one-year period. Collaborated with technical teams on problem management.
Education
Degrees, certifications, and relevant coursework
University of Yaoundé I
Master's 1, Sociolinguistics
Completed Master 1 in Sociolinguistics at the University of Yaoundé I, focusing on sociolinguistic research and analysis.
University of Yaoundé I
Degree in English, English
Earned a degree in English from the University of Yaoundé I with coursework in English language and literature.
Availability
Location
CameroonAuthorized to work in
Job categories
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