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Ndikam Leinyuy

@ndikamleinyuy

Customer Relationship Manager at NTFOODS S.A.R.L. (TANTY), supporting 80 to 120 customer relationships in English and French.

Cameroon

Message

At NTFOODS S.A.R.L. (TANTY), I manage 80 to 120 customer relationships from onboarding through ongoing support, providing bilingual service in English and French. I respond to enquiries, resolve complaints and service issues, and document interactions and follow-ups in customer management systems.

At GOVERNMENT TECHNICAL HIGH SCHOOL MISAJE, I supported an executive with scheduling, documents, travel coordination, and meeting follow-ups, while also planning lessons and assessing learner understanding. I use tools including Salesforce, HubSpot, Zendesk, and Calendly.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Manager

Current

NTFOODS S.A.R.L. (TANTY)

Apr 2024 - Present (2 years 6 months)

Managed 80 to 120 customer relationships from onboarding through ongoing support, ensuring timely responses to enquiries and effective resolution of complaints. Provided bilingual customer support in English and French through phone, email, and face-to-face communication.

Customer Relationship Management Bilingual Support CRM Salesforce HubSpot Zendesk VICIdial Microsoft Teams Zoom Google Workspace Monday.Com Asana Calendly Active Listening Conflict Resolution Escalation Management Lead Management Outbound Calling

Customer Success Specialist

NTFOODS S.A.R.L. (TANTY)

Sep 2023 - Mar 2024 (6 months)

Managed customer contact information and maintained an organized customer pipeline across phone and email channels. Conducted structured outreach and proactive follow-up to maintain engagement and resolve issues.

Customer Success CRM Salesforce HubSpot Data Analysis Critical Thinking Problem Solving Communication Skills

Executive Assistant / Teacher

Government Technical High School Misaje

Jan 2020 - Jun 2022 (2 years 5 months)

Provided administrative support to an executive, including document preparation, calendar management, and travel coordination. Planned and delivered lessons, assessed learner understanding, and provided constructive feedback.