Desmond Kebila Babila

As a Customer Support Analyst, I responded to tickets in a timely manner, consulted system logs for issue resolution, and liaised with team members to ensure excellent service. I documented resolutions for training purposes and worked independently to meet performance metrics.

In my role as a Customer Support Executive, I documented technical procedures, processed sales orders, and assisted customers with product selection. I also provided remote support using Team Viewer and ensured customer satisfaction through effective communication.

As a Customer Service Agent, I managed customer inquiries, processed orders, and maintained records of interactions. I followed up on customer requests and recommended products based on customer needs, contributing to team goals and generating sales leads.

In my role as Senior Supervisor, I administered training programs, coordinated daily operations, and ensured compliance with standards. I supervised staff and maintained financial records, contributing to efficient restaurant operations.

As an Assistant Sales Consultant, I engaged with customers to enhance product knowledge, scheduled sales appointments, and collaborated with marketing to develop retention strategies. I focused on customer satisfaction and market penetration.

As a Senior Waiter, I provided exceptional customer service, managed customer queries, and maintained a welcoming environment. I handled payments and ensured customer satisfaction through effective communication.

As a Sound Technician, I was responsible for sound production and post-production, including recording, mixing, and editing audio. I applied technical knowledge to achieve artistic objectives and ensured high-quality sound for broadcasts.

Completed various professional certificates in Human Resource Management, Administrative Office Procedures, and Customer Service and Support.

Completed a Professional Diploma in Audiovisual and Information Technology, focusing on sound recording, editing, and production techniques.