VAValantina Ako
@valantinaako
Dedicated customer service professional with strong communication skills.
CameroonWhat I'm looking for
I am a dedicated and enthusiastic individual with a proven ability to provide excellent customer service and resolve issues effectively. My strong written communication skills have been honed through online teaching and professional interactions, allowing me to engage with customers in a clear and concise manner. I am proactive and detail-oriented, with experience managing customer inquiries and ensuring satisfaction.
Currently, I work as an Online English Teacher at Preply, where I engage with students using tailored educational strategies to ensure positive learning outcomes. My previous experience as an Owner and Entrepreneur of an online beauty shop has equipped me with the skills to manage customer communications effectively and address concerns proactively. I am eager to leverage my skills in a remote Customer Service Representative role, providing timely and accurate support via email and live chat.
Experience
Work history, roles, and key accomplishments
Online English Teacher
Preply
Jul 2024 - Present (1 year 6 months)
Engaged with students using tailored educational strategies, ensuring clear understanding and positive learning outcomes through written and verbal communication. Provided constructive feedback and personalised support, enhancing student satisfaction and progress.
Sales Associate
Martin Luther, Celtic
Aug 2017 - Jun 2024 (6 years 10 months)
Provided exceptional customer service, addressing inquiries and building rapport with customers. Proactively identified a significant issue with contaminated flour stock, communicated with the supplier for resolution, and implemented a preventative measure to maintain product quality.
Owner and Entrepreneur
E-Beauty Shop (Hairtique)
Jan 2022 - Jan 2023 (1 year)
Managed all customer inquiries and communications, providing timely and informative responses via online channels. Proactively addressed customer concerns and ensured satisfactory resolutions, contributing to positive feedback.
Intern
Fako Heart Hospital
Aug 2022 - Sep 2022 (1 month)
Assisted in maintaining organised workspaces and supported efficient communication.
Receptionist
Monero Barbershop
Jan 2020 - Jan 2021 (1 year)
Managed appointments and provided a welcoming atmosphere, ensuring a positive initial customer experience. Handled customer inquiries and provided information effectively.
Education
Degrees, certifications, and relevant coursework
Mother Teresa College
A-Levels
2020 -
Completed A-Levels, preparing for higher education with a focus on advanced subjects.
Bilingual Grammar School-Molyko
O-Levels
2018 -
Completed O-Levels, providing foundational education in various subjects.
University of Buea
Microbiology and Parasitology
Studied Microbiology and Parasitology, focusing on the study of microorganisms and their effects on human health.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
Skills
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