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Stephanie Appea

@stephanieappea

Virtual Administrative Assistant | Data Entry Clerk | Customer Support Professional | Remote-ready across different international time zones.

Ghana

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What I'm looking for

I’m looking for a role where I can own outcomes, not just tasks. I work best in remote teams that value clear communication, trust, and measurable impact over hours logged. Long-term, I want to keep growing my skills in customer support, data analysis, the administrative industry and I’m looking for a company that invests in that growth while delivering real value to customers.

Results-driven administrative professional with a strong background in providing administrative support, managing schedules, and coordinating travel arrangements. Skilled in Microsoft Office, Google Workspace, data entry and project management tools with excellent communication and interpersonal skills. Proven ability to work independently and collaboratively in a fast-paced environment, with a strong attention to detail and commitment to delivering high-quality results.

I'm a certified skincare business owner, a certified virtual assistant, and a certified ghostwriter as well.

I’m proactive, I easily adapt to new systems and processes, I pay attention to detail, I listen and obey instructions, I'm proficient in various productivity tools, and I impact positively on every team I find myself in.

My Core Skills include:

- Customer Service: client communication, issue resolution, professional support

- Administrative: calendar management, email management, report preparation

- Data Entry: accurate input, data cleaning, record management

- Communication: excellent written and verbal communication

- Organizational: prioritizing tasks, managing multiple projects, meeting deadlines

- Time Management: independent work, remote environment

Technical Skills & Productivity Tools

- Microsoft Office (MS Word, Excel, etc)

- Google Suite (Google Docs, Google Sheets, Google Drive, Google Form etc)

- General productivity tools.

Software Proficiency

- Project Management: Asana, Trello

- CRM & Sales: Salesforce, HubSpot, QuickBooks

- Communication: WhatsApp, Slack, Zoom, Skype, MS Teams

- Design: Canva for light design and presentations.

Language Skills

- Fluent in English Language.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Shania Trading & Beauty Bar

Mar 2023 - Present (3 years 3 months)

Management of the overall business operations of the company, maximizing profits, achieving sales targets, accounting of cash flows, marketing and advertising of products. Provided email, chat, and phone customer support to maintain high customer satisfaction, resolving complex issues through strong client relations and administrative assistance.

Administrative Assistant Intern

Beacon Aviation Consult

Feb 2025 - Mar 2025 (1 month)

Recorded cash transactions for monthly profits, supported handling of clients' passport information, and managed enquiries and reports to improve client service.
Provide personal assistance to my superiors.
Accounting of cash flows
Accurate Data entry into company database

Cash Handling Customer Service Data Entry Records Management Microsoft Office client support Personal assistance Report Writing Brand Activation Brand Awareness Hospitality Inquiries Handling Correspondence Management Communication Skills Account Management Geological Data Compilation Front Desk Support Front Desk Duties Front Desk Operations

Human Resource Trainee

Cocoa Marketing Company GH Ltd

Nov 2024 - Jan 2025 (2 months)

Managed scheduling and logistics for board meetings and performed accurate employee medical claims data entry with confidential record keeping standards. Prepared internal reports, improved document dispatch to speed correspondence processing, and supported HR tracking of client relations and employee satisfaction.
Provided personal assistance to my superiors.

Document Management Microsoft Office Records Filing Communication event support Administrative Procedures Data Entry Data Handling Methods Medical Records Management File Management Human Resources Personal assistance Distribution Operations

Administrative Assistant Intern

University of Cape Coast

Nov 2022 - Dec 2022 (1 month)

Maintained Excel databases for procurement tracking to ensure timely supplier delivery scheduling, processed departmental requests, issued Local Purchase Orders (LPOs) & coordinated cross-department correspondence to support smooth administrative and client relations throughout the procurement cycle. Provided personal assistance to my superiors and front desk support and hospitality to clients.

Procurement Record keeping Microsoft Office LPO Issuance Administrative Support Hospitality Front Desk Support Front Desk Operations Front Desk Duties Customer Service Customer Support Tally Auditing note taking File Management Distribution Operations Personal assistance Data Entry Database Management

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Arts, Public Administration & Information Studies

2021 - 2024

Grade: 3.42

Activities and societies: Campus Ambassador for International Model United Nations (IMUN); coordinated IMUN programs and served as intermediary between students and IMUN. Was honoured with a Citation of Best Entrepreneur of the 2023/2024 academic year at the Department of Information Studies.

Completed a Bachelor of Arts in Public Administration & Information Studies from 2021 to 2024 studying courses ranging from financial accounting, public sector accounting, macroeconomics, microeconomics, records management, preservation of information resources, classification and indexing, to database management etc.