Open to opportunities

Benjamin Larbi

@benjaminlarbi2

I am a customer-service driven Virtual Assistant delivering exceptional client support and efficient administrative solutions.

Ghana

Message

What I'm looking for

I seek a fast-paced, challenging role where I can leverage my customer service and virtual assistant skills to boost client satisfaction, streamline processes, and deliver reliable administrative support.

I am an energetic customer service professional and skilled Virtual Assistant with hands-on experience in administrative support, CRM management, data entry, and document preparation. I excel at front-line client support, meeting coordination, and maintaining accurate records to keep operations running smoothly.

I have driven measurable improvements—helping increase customer satisfaction and retention by 10%—while managing travel bookings, transcribing meeting minutes, and handling confidential files with care. I seek to bring my problem-solving mindset, strong communication, and attention to detail to a fast-paced team focused on client success.

Experience

Work history, roles, and key accomplishments

Airline Tickets Sales Agent

ASAP Tickets

Jan 2025 - Jul 2025 (6 months)

Managed flight bookings, reservations, cancellations, payment processing and travel itineraries via chat and calls, resolving customer issues and improving CSAT for remote customers.

Customer Support Payment Processing Communication

Customer Service Support

Ecobank Ghana

Oct 2023 - Dec 2024 (1 year 2 months)

Delivered front-line customer support for Ecobank, handled complaints and escalations, maintained CRM records, and contributed to a 10% increase in customer satisfaction and retention.

Customer Service CRM Customer Retention Data Entry Communication

Secretary and Administrative Assistant

Tema Senior High School

Nov 2022 - Sep 2023 (10 months)

Provided administrative support for the Business Department, coordinating board and subcommittee meetings, transcribing minutes, managing confidential files, and maintaining accurate databases to ensure timely, organized operations.

Meeting Coordination Minute Taking Data Entry File Management document preparation MS Office

Customer Service Representative

Create Smile Multimedia

Feb 2022 - Jun 2022 (4 months)

Provided customer service and administrative support to the CEO, performing data entry, document preparation, and office tasks to streamline day-to-day operations.

Customer Service Administrative Support Data Entry document preparation MS Office Communication