I'm looking for a remote role where I can provide administrative and customer support as a Virtual Assistant. I want to work with professionals or teams who value clear communication, growth, and reliability. I'm especially interested in flexible roles that allow me to contribute meaningfully while building my skills and long-term experience.
Benedicta Owusu
@benedictaowusu
Virtual Assistant | Admin Support | Customer Service | Detail-Oriented and Reliable
What I'm looking for
I am a dedicated and self-motivated Virtual Assistant with a strong background in customer service, administrative support, and digital organization. My career began in caregiving and sales, where I developed strong interpersonal and problem-solving skills. Over time, I transitioned into virtual work, completing professional training through ALX Africa and currently pursuing a Bachelor’s degree in Business Administration at the University of the People.
I’m passionate about helping small businesses and entrepreneurs stay organized, manage their communications effectively, and streamline their day-to-day operations. I have hands-on experience using tools like Google Workspace, Trello, Zoom, and Canva to support calendar management, email handling, task coordination, and social media scheduling.
I’m particularly interested in remote work that allows me to contribute meaningfully while continuously learning and growing. My strengths include strong attention to detail, adaptability, a proactive mindset, and the ability to manage time effectively. I’m currently offering free VA services to build my portfolio and collect testimonials, as I work toward becoming a full-time freelance Virtual Assistant.
Outside of work, I enjoy researching business trends, developing content ideas, and assisting others in navigating digital tools.
Experience
Work history, roles, and key accomplishments
Sales Personnel
Cosmetics Corner
Dec 2022 - Nov 2023 (11 months)
Promoted and sold cosmetic products to customers, achieved and exceeded sales targets, and provided exceptional customer service.
Retail Assistant
Starbites Food and Drinks
Jan 2019 - Jan 2020 (1 year)
Assisted customers, processed sales transactions, restocked items, and maintained the sales floor.
Receptionist
KDA Accounting Firm
Jan 2017 - Jan 2019 (2 years)
Welcomed visitors, answered and referred inquiries, and maintained security and reception area.
Sales Attendant
Cosmetics Corner
Developed phone etiquette and customer engagement skills, leading to enhanced store performance.
Store Manager
Baby Bundles Mothercare
Utilized data analysis and office equipment expertise to drive operational excellence.
Education
Degrees, certifications, and relevant coursework
University of People
Bachelor of Science, Business Administration- In progress
2025 - 2029
Activities and societies: Online Study Groups, Research Projects, Discussion Forums
Currently enrolled in a tuition-free online Bachelor’s degree in Business Administration. Coursework includes management, marketing, economics, and entrepreneurship.
Alx Africa
Professional Certificate in Virtual Assistance, Virtual Assistance, Business Operations, Remote Support
2025 - 2025
Activities and societies: Group Projects, Professional Development Workshops, Portfolio Building
Currently pursuing a professional certificate in Virtual Assistance. Training includes administrative support, calendar management, communication tools, and client relationship management.
Islamic Senior High School
High School Diploma, Economics, Government, Mathematics, History
2014 - 2017
Grade: 15
Activities and societies: Student Prefect, Debate Club, Peer Mentoring Group
Graduated in 2017 with a strong focus on social sciences. Participated in academic debates, student leadership, and peer support programs.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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