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Shelly Marie User

@shellymarie

Business owner, Realtor, and trainer with experience in operations leadership, training coordination, client relationships, and technology.

United States

Message

What I'm looking for

I’m seeking remote work in operations, training, project coordination, customer success, or technology adoption. I bring business ownership, real estate, team leadership, and client relationship experience. I value autonomy, collaboration, meaningful work, and continued learning. I’m open to domestic and international travel and relocation for the right opportunity.

I’m a business owner, Realtor, trainer, and operations professional with experience across real estate, telecommunications, legal videography, fitness, hospitality, and education. I’ve owned and operated several businesses, managed teams and daily operations, developed client relationships, and helped people learn new skills and technologies.

Business ownership has given me experience with the full picture: business development, sales and marketing, customer service, scheduling, billing, documentation, and coordinating people and resources. My real estate and legal-videography work strengthened my ability to manage detailed transactions and projects, communicate with multiple parties, and follow through under deadlines.

Training and coordination are central to my background. At Cellular Sales, I served as a Training Coordinator, supporting employee development in technology, product knowledge, customer communication, and operating procedures. My experience also includes staff recruitment and onboarding, team coaching, customer education, and teaching English in Mexico. I enjoy making unfamiliar information understandable and helping people become more confident and capable.

Technology is another thread throughout my career—from store management and Tier 2 troubleshooting at AT&T to presenting Swipeby’s AI-enabled SaaS platform to restaurant owners. I work with CRM systems, spreadsheets, and business software, and I’m developing Now What?, an AI-assisted application, through requirements definition, workflow testing, and user-experience improvements.

I’m seeking remote opportunities in operations, project or training coordination, customer success, and technology adoption. I bring initiative, practical judgment, adaptability, and an owner’s sense of responsibility—along with the ability to connect business needs, people, and the tools that help them succeed.

Experience

Work history, roles, and key accomplishments

Club Manager

Anytime Fitness

Jan 2025 - Jan 2026 (1 year)

Led daily operations of an approximately 750-member fitness club, managing sales performance, member experience, facility management, staffing, and administrative functions. Recruited, onboarded, coached, and supported staff and trainers while managing membership sales, retention, CRM activity, and marketing/community outreach.

Club Operations Team Leadership Member Experience Membership Sales Retention Delinquency Outreach CRM Marketing Campaigns Community Outreach Facilities Management Vendor coordination

Business Development Representative

Swipeby

Jan 2024 - Jan 2025 (1 year)

Generated new business opportunities through prospecting and consultative conversations, translating customer needs into technology-based solutions. Managed leads and follow-up activities through CRM systems and supported pipeline progression while building client relationships.

Prospecting Consultative Sales Relationship Development Lead Management Follow up CRM

Hospitality Ops & Marketing Consultant

ESL Educator Independent

Jan 2020 - Jan 2024 (4 years)

Supported hotels and hostels with daily operations, guest experience, marketing, communication, and business-development initiatives. Delivered practical English-language instruction for adult learners and handled scheduling, client communication, curriculum development, and administrative responsibilities.

Hospitality Operations Guest Experience Marketing Support Business Development Cross Cultural Communication English Instruction Curriculum Development Scheduling Client Communication Project Planning Administration

Owner and Legal Videographer

Advanced Legal Video

Jan 2014 - Jan 2020 (6 years)

Founded and operated a legal videography business serving attorneys and legal professionals. Managed client acquisition, scheduling, budgeting, billing, equipment/travel logistics, and time-sensitive deposition recording while ensuring accurate, confidential project delivery.

Depositions Client Acquisition Scheduling Budgeting Billing Equipment Management Travel Logistics File Management Project Coordination Confidentiality

Owner and Real Estate Agent, REALTOR®

Keller Williams Realty

Jan 2011 - Jan 2017 (6 years)

Owned and operated an independent real estate business representing buyers and sellers through residential transactions. Managed client acquisition, marketing, negotiations, and transaction coordination while coordinating lenders, inspectors, title professionals, attorneys, contractors, and other parties through closing.

Real Estate Sales Client Acquisition Property Research Negotiation Transaction Coordination Stakeholder Management Document Management Marketing

Area Sales and Training Manager

Cellular Sales of Knoxville

Jan 2008 - Jan 2010 (2 years)

Owned and operated an independent business providing area-level sales, operational, inventory, leadership, and training support across multiple locations. Developed employees through consultative sales and product/technology knowledge training, coached performance, and supported recruiting, onboarding, and continued education.

Area Sales Sales Leadership Training And Facilitation Consultative Sales Product Knowledge Technology Sales Service Recovery Inventory Management Recruitment Onboarding Performance Coaching

Store Manager - Tier 2 Technical Support

AT&T Wireless

Jan 2004 - Jan 2008 (4 years)

Advanced through retail sales, in-store Tier 2 technical support, and store-management responsibilities. Led daily store operations including sales performance, employee scheduling, merchandising, inventory, cash controls, customer service, and ensured compliance while resolving complex wireless/account/network/software issues.