Open to opportunities

Christopher Bartlo

@christopherbartlo

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Experienced customer experience and operations leader driving efficiency through AI and processes.

United States

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What I'm looking for

I'm seeking a remote Customer Experience, Operations, or Support role where I can apply AI automations and process improvement, lead remote teams, negotiate vendors, and drive cost savings while improving client satisfaction and operational transparency.

I am a resourceful customer experience and operations professional with 15+ years improving customer outcomes, streamlining operations, and supporting cross-functional teams. I design AI automations and workflows, negotiate vendor contracts, and drive measurable cost savings and efficiency gains, including solutions that saved $500K annually and prevented a $1M+ recall.

I’ve led remote teams, built and mentored staff, and managed projects end-to-end across service and technical environments, closing 12+ deals in my first year in real estate and maintaining 75%+ occupancy using dynamic pricing tools. I seek remote roles in Customer Experience, Operations, or Support where I can apply automation, process improvement, and collaborative training to boost client satisfaction and team performance.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

CBJD Property Solutions

Jun 2024 - Present (1 year 2 months)

Directed construction project workflows, ensuring client expectations, budgets, and timelines were met while negotiating vendor contracts to reduce project costs and improve reporting transparency.

Project Management Budget Management Process Improvement Reporting Contract Management

CX & Operations Advisor

Vakationeer Property Management

Feb 2021 - Jun 2024 (3 years 4 months)

Designed AI workflows and implemented AI messaging and dynamic pricing tools, improving operational efficiency and maintaining occupancy rates above 75% across units.

Workflow Optimization Remote Team Management Dynamic Pricing Customer Experience Process Improvement

Real Estate Agent

Dalton Wade Real Estate - The Bartlo Group

Jan 2017 - Jul 2022 (5 years 6 months)

Closed 12+ deals in the first year, grew annual transactions, built and trained a team of agents, and developed AI-driven marketing and onboarding that increased referrals and repeat clients.

Onboarding Team Leadership Real Estate Marketing Portfolio Management Lead Generation CRM

Protection & Controls Engineer

Powerserve Technologies

Jul 2015 - Jul 2017 (2 years)

Designed and commissioned protection systems for utilities and substations nationwide, authored upgrade procedures, and trained clients to improve field operations and system reliability.

Commissioning Systems Technical Documentation Training Clients Electrical Engineering

Senior Technician / Electrical Engineer

Honeywell Aerospace

Jul 2011 - Jul 2015 (4 years)

Designed a 3D-printed tool that saved $500K annually and resolved vendor process issues to prevent a $1M+ recall, leading failure analysis and corrective actions to improve quality and reliability.

Design Tools Quality Improvement Vendor Troubleshooting Electrical Engineering

Contract IT Specialist

Stream Global

Dec 2010 - Jul 2011 (7 months)

Delivered Tier 1–2 remote support for federal and military clients, led a team to resolve critical Dell application issues, and documented hardware/software resolutions across Windows and Office environments.

Tier 1 Support Remote Support Windows XP 7 8 Documentation Team Leadership Microsoft Office