Alexis Müller

I am a Customer Success professional with 5+ years supporting diverse clients and driving adoption of technology solutions. I specialize in onboarding, training, relationship management, and translating technical details into clear guidance for customers.

At LexisNexis I managed onboarding and lifecycle for 40+ enterprise legal clients, increased AI feature adoption by 30% in 90 days, and used Salesforce, Looker, and Jira to identify risks and accelerate issue resolution. At Apple I resolved high-volume hardware and software incidents while maintaining 90%+ CSAT and mentoring peers on escalations.

My operations background includes leading a 30-person logistics team overseeing substantial monthly export volumes, directing a strategic business pivot that increased revenue 40%, and consistently achieving 95% on-time delivery. I bring hands-on experience managing schedules, timelines, third-party access, and end-to-end service completion as an independent consultant.

I am fluent in Spanish and comfortable working across LATAM and North American markets. I prioritize empathy, clear communication, and measurable outcomes to improve client engagement, retention, and account growth.