Looking for a job

david ruble

@davidruble

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I drive customer sales and retention through consultative service and technical troubleshooting.

United States

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What I'm looking for

I'm looking for a customer-facing sales, account, or technical support role where I can consult with customers, resolve issues, exceed performance goals, and use my telecom and technology experience.

I've supported customers and grown sales for Breezeline, Dish, U.S. Cellular, AT&T, Comcast, and Marriott Vacation Club across telecom, travel, hospitality, and technology.

At Breezeline, I recommend customized internet, voice, and TV packages, generate qualified leads, upsell existing clients, and maintain accurate Salesforce records. I consistently surpassed weekly and monthly performance metrics and sales targets.

I've also coached teams, trained new employees on sales and troubleshooting, resolved billing and equipment issues, and improved productivity by 143% through education and training initiatives.

Experience

Work history, roles, and key accomplishments

Inside Sales Representative

Breezeline

Jan 2022 - Jun 2026 (4 years 5 months)

Elevated customer satisfaction by responding to inquiries and recommending customized internet, voice, and TV packages through consultative selling. Generated qualified leads and surpassed weekly and monthly performance metrics and sales targets.

Salesforce Consultative Selling Lead Generation Upselling Customer Relationship Management Order Management Data Integrity Follow up Technical Troubleshooting

Customer Account Executive

Dish Inc.

Oct 2021 - Jun 2022 (8 months)

Increased sales by presenting compelling offers and influencing customer decision-making while assessing customer needs. Resolved billing inquiries and technical service issues, ensuring prompt and effective resolution.

Sales Customer Service Billing Resolution Technical Support Quality Assurance Relationship Building Communication Skills

Retail Wireless Consultant

U.S. Cellular

Sep 2019 - Sep 2021 (2 years)

Drove revenue by selling new lines of service, upgrades, home internet, and other products for residential and business customers. Resolved customer issues by assisting with billing questions, service issues, and troubleshooting equipment.

Sales Customer Service Troubleshooting Billing Quality Assurance Equipment demonstrations

Retail Sales Consultant

AT&T Inc.

Sep 2014 - Aug 2019 (4 years 11 months)

Increased sales by offering new lines of service, upgrades, home internet, and other products. Resolved customer issues by assisting with bill questions and troubleshooting devices and equipment.

Sales Customer Service Troubleshooting Billing Quality Assurance

Target Mobile Sales Manager

Market Source Inc.

Mar 2012 - Aug 2014 (2 years 5 months)

Increased employee productivity by 143% through enhanced education and training initiatives. Generated additional profit by implementing and managing wireless sales events and coached employees on product knowledge and sales techniques.

Sales Management Training Coaching Inventory Management Event Planning Sales Forecasting Reporting Customer Service

Sales Associate, Kiosk Manager, Wireless Specialist

Radio Shack Inc.

Sep 2009 - Feb 2012 (2 years 5 months)

Achieved or exceeded sales and profit targets by managing controllable categories on the store's profit and loss statement. Recruited, hired, and retained top tier talent while managing daily operations to ensure store efficiency.

Sales Management Recruitment Training Customer Service Wireless Sales Quality Assurance

Comcast Account Executive / Team Lead / Comcast Trainer

Aegis Communications Group Inc.

Feb 2007 - Aug 2009 (2 years 6 months)

Fielded customer calls and resolved billing, prorates, and other inquiries while upselling services. Trained new employees on Comcast billing systems, sales, troubleshooting, and company policies, and created and graded tests to assess employee knowledge.

Customer Service Billing Troubleshooting Training Sales Quality Assurance Team Leadership

IT Technician / Online Reservation Manager

Canaan Realty

Aug 2004 - Sep 2006 (2 years 1 month)

Diagnosed and resolved computer and network issues while providing technical guidance to staff, customers, and homeowners. Led the implementation of a new IRM reservation server and equipment, enabling 24/7 online booking capabilities.

IT Support Network Troubleshooting Training Reservation Systems Property Management Customer Service Advertising Graphic Design

Call Center Vacation Planner

Marriott Vacation Club International

Jun 2000 - Oct 2001 (1 year 4 months)

Promoted Marriott Vacation Club brand by selling vacation ownership preview packages over the phone. Boosted guest satisfaction by thoroughly answering customer questions and coordinating reservation details.

Sales Customer Service Telemarketing Reservation Management Upselling Communication Skills Quality Assurance