Theresa Viera-Busby

- Pioneered a vibrant sales leadership team, focusing on customer engagement and data-driven revenue growth.
- Guided 12-15 sales specialists, enhancing product and service evolution aligned with customer needs.
- Utilized analytics to amplify call center productivity, surpassing key business and performance metrics.
- Facilitated daily operations, ensuring consistent achievement of revenue and cu

- Elevated performance standards of the lowest-ranked team within 30 days in an interim role.
- Introduced sales training initiatives and efficiency enhancements, later incorporated into New Hire Training Curriculum.
- Analyzed customer satisfaction data to refine retention strategies and exceed KPI expectations.
- Upheld high customer satisfaction scores, establishing the unit as a top performer

Managed customer inquiries efficiently, retaining and growing monthly recurring revenue. Analyzed and prepared key performance metrics for sales teams. Played a significant role in the Subject Matter Expert Team and acted as a Sales Coach for Retention Agents. Collaborated with Call Center Leadership to implement key business initiatives and foster a collaborative workspace.

- Expertly handled customer inquiries, providing solutions and actively promoting product growth through strategic upselling techniques.
- Conceptualized and developed comprehensive training materials centered on sales enhancement, service excellence, and regulatory compliance.
- Spearheaded new hire orientation and ongoing training initiatives, fostering a culture of continuous learning and impr

- Consistently delivered exceptional customer service, proficiently handling inquiries and fostering successful retention strategies to enhance circulation subscriptions.
- Excelled in meeting and exceeding sales targets, adept at expanding both new and existing subscriber bases, and specializing in seamless customer transition to digital news formats.
- Achieved a prestigious ranking within the t

- Coordinated appointment schedules for sales agents to conduct in-home benefits presentations for union members across South Carolina.
- Conducted meticulous policy application verifications, aligning with stringent underwriting requirements for policy review and approval in liaison with the Waco, TX home office.
- Facilitated licensing classes and testing procedures for new sales agents, ensurin