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Everett Lusk

@everettlusk

Technical Support Specialist with a passion for customer satisfaction.

United States

What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous learning, where I can further develop my skills and contribute to enhancing customer experiences.

I am a dedicated Technical Support Specialist with over four years of experience in customer service and tech support. My expertise lies in providing efficient solutions that enhance customer satisfaction. I have a strong background in claims handling, SaaS development, and team building, which allows me to collaborate effectively across departments to drive innovation.

Throughout my career, I have streamlined support ticket resolution processes, leading to faster response times and improved customer satisfaction ratings. I am committed to delivering exceptional service and have a passion for learning new technologies and improving processes. My ability to analyze customer feedback has facilitated targeted training sessions, reducing recurring issues and fostering a positive support environment.

Experience

Work history, roles, and key accomplishments

PI

Support Specialist 1

Patterson Companies, Inc.

May 2022 - Apr 2024 (1 year 11 months)

Streamlined support ticket resolution processes, leading to faster response times and improved customer satisfaction ratings. Fostered communication between departments to ensure seamless service delivery, enhancing team synergy and operational efficiency.

AI

Sales Associate

Allstate Insurance

Jan 2022 - Jan 2023 (1 year)

Licensed insurance representative managing new business across all states. Successfully passed the general lines property and casualty exam while adapting to pandemic challenges.

Education

Degrees, certifications, and relevant coursework

DeVry University logoDU

DeVry University

Bachelor of Science, Computer Security

2007 - 2011

Activities and societies: Computer Securities Club

Participated in the Computer Securities Club, collaborating with peers who shared the same major and degree plan.

Howard Payne University logoHU

Howard Payne University

General Studies

2005 - 2008

Activities and societies: Member of Basketball and Soccer teams

Actively participated as a member of both the basketball and soccer teams, contributing to team dynamics and sportsmanship.

DS

DeSoto High School

High School Diploma, General Education

2001 - 2005

Completed high school education with a diploma.

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