Everett Lusk
@everettlusk
Technical Support Specialist with a passion for customer satisfaction.
What I'm looking for
I am a dedicated Technical Support Specialist with over four years of experience in customer service and tech support. My expertise lies in providing efficient solutions that enhance customer satisfaction. I have a strong background in claims handling, SaaS development, and team building, which allows me to collaborate effectively across departments to drive innovation.
Throughout my career, I have streamlined support ticket resolution processes, leading to faster response times and improved customer satisfaction ratings. I am committed to delivering exceptional service and have a passion for learning new technologies and improving processes. My ability to analyze customer feedback has facilitated targeted training sessions, reducing recurring issues and fostering a positive support environment.
Experience
Work history, roles, and key accomplishments
Customer Care Representative 1
Kohl's Department Stores
Nov 2014 - Jun 2015 (7 months)
Resolved customer inquiries via calls, enhancing satisfaction and order accuracy. Facilitated seamless order placements, boosting customer retention.
Support Technician
Patterson Companies
Jan 2022 - Present (3 years 4 months)
Responds to subscriber emails and calls, ensuring prompt and effective communication. Processes payments for CVA exams, maintaining accuracy and efficiency. Supports veterinary staff with exam inquiries, fostering seamless operations.
Customer Service Representative
Verizon
Nov 2021 - Mar 2022 (4 months)
Resolved customer inquiries effectively, leading to a noticeable increase in customer satisfaction and retention rates. Collaborated with team members to streamline service processes, achieving faster response times and enhancing overall service quality.
Support Specialist 1
Patterson Companies, Inc.
May 2022 - Apr 2024 (1 year 11 months)
Streamlined support ticket resolution processes, leading to faster response times and improved customer satisfaction ratings. Fostered communication between departments to ensure seamless service delivery, enhancing team synergy and operational efficiency.
Guest Services
Topgolf
Aug 2017 - Jun 2018 (10 months)
Facilitated seamless guest experiences, enhancing satisfaction and loyalty. Resolved conflicts swiftly, maintaining a positive atmosphere.
Insurance Sales
Allstate
Mar 2020 - Oct 2020 (7 months)
Increased client base through tailored insurance solutions, enhancing customer satisfaction. Exceeded sales targets by implementing strategic outreach, boosting revenue growth.
Sales Representative
Victra - Verizon Wireless Premium Retailer
Guided customers in selecting telecom products, enhancing satisfaction and boosting sales. Managed inventory efficiently and provided tech support to resolve issues promptly.
Training Support Specialist
Animal Care Technologies
Jan 2022 - Jan 2023 (1 year)
Answered emails and phone calls from subscribers, and processed payments for CVA exams for students and veterinary hospital employees. The company was purchased by Patterson Companies in January 2023.
Tech Support Representative
Verizon Wireless
Jan 2022 - Jan 2023 (1 year)
Resolved customer issues, boosting satisfaction through effective tech support. Enhanced troubleshooting processes, achieving measurable efficiency gains and fostering a supportive environment.
Sales Associate
Allstate Insurance
Jan 2022 - Jan 2023 (1 year)
Licensed insurance representative managing new business across all states. Successfully passed the general lines property and casualty exam while adapting to pandemic challenges.
Customer Service Rep 2
Kohls
Resolved customer inquiries on purchases and facilitated online transactions, boosting sales and ensuring efficient service delivery.
Assistant Manager / Team Leader
Crocs
Managed cash exchanges and maintained daily balance while providing excellent customer service and assisting in staff training.
Asset Protection Technician
Target
Monitored security operations across 60+ stores, coordinating with law enforcement to manage real-time incident response and theft prevention.
Cashier / Box Office
Cinemark
Handled cash exchanges accurately and provided excellent customer service while assisting in staff training and maintaining inventory accountability.
Athlete
Nike
Delivered exceptional customer service and personalized product guidance, enhancing product knowledge and fostering brand loyalty.
Sales Associate
Abercrombie and Fitch
Handled cash exchanges accurately and exceeded sales targets while providing excellent customer service and assisting in staff training.
Claims Associate
State Farm Mutual Automobile Insurance Company
Managed auto claims across 14 states, resolving liability issues and enhancing claim resolution speed through analytical skills.
Fulfillment Associate
OneSource Virtual
Processed payroll and benefits documents, ensuring timely and accurate distribution. Collaborated with the team to streamline fulfillment operations.
Assistant Manager
LIDS Sports Group
Managed inventory and improved customer service while supervising embroidery operations and handling cash transactions accurately.
Assistant Manager
Sprint By Brightstar Wireless
Managed customer service and tech support, enhancing client satisfaction and retention while leading sales competitions.
Enrollment Specialist
Academic Partnerships
Guided students on course options and addressed inquiries to improve understanding of course timelines, enhancing enrollment clarity and satisfaction.
Auditor
TOPS Products
Inspected pallets for accuracy and conducted quality assurance audits of outbound shipments, ensuring order accuracy and maintaining delivery standards.
Guest Care Associate
Topgolf
Managed high call volumes, streamlined communication processes, and utilized problem-solving skills to address guest concerns, enhancing guest satisfaction.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Science, Computer Security
2007 - 2011
Activities and societies: Computer Securities Club
Participated in the Computer Securities Club, collaborating with peers who shared the same major and degree plan.
Howard Payne University
General Studies
2005 - 2008
Activities and societies: Member of Basketball and Soccer teams
Actively participated as a member of both the basketball and soccer teams, contributing to team dynamics and sportsmanship.
DeSoto High School
High School Diploma, General Education
2001 - 2005
Completed high school education with a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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