Jovanny Gonzalez
@jovannygonzalez
I improve real estate operations, tenant experiences, and compliance through efficient client and property management.
United StatesWhat I'm looking for
I'm supporting CSI as an Assistant Community Manager, preparing tenant communications and monthly reports, managing applicant documentation, and coordinating tenant service needs. I also assist with receivables, payables, collections, vendor accountability, inspections, and LIHTC and Section 8 compliance.
Previously at LiveU, I streamlined internal processes to reduce operational delays by 70%, automated workflows that eliminated repeat client interactions by 40%, and improved client tracking efficiency by 30%. Across more than 20 years in client operations and technical environments, I've managed high-volume support, infrastructure, documentation, and cross-functional problem-solving.
Experience
Work history, roles, and key accomplishments
Assistant Community Manager
CSI
Jun 2026 - Present (3 months)
Prepares monthly reports and tenant notices, assists with accounts receivable and payable, manages applicant interviews and document verification, and ensures compliance with LIHTC and Section 8 lease terms.
Client Support & Technical Operations Specialist
LiveU Inc.
Jan 2013 - Dec 2025 (12 years 11 months)
Improved workflow efficiency by streamlining internal processes, reducing response times and operational delays by 70%. Oversaw a high-volume ticketing system, ensuring 99% accurate data entry and resolving issues remotely within SLA.
Datacenter Operations Specialist
Independent Contractor
Jan 2002 - Dec 2013 (11 years 11 months)
Managed daily infrastructure and technical operations, ensuring system reliability, network stability, and minimal downtime across business-critical environments. Supported installation, configuration, troubleshooting, and maintenance of hardware, software, and network systems.
Education
Degrees, certifications, and relevant coursework
PC Age Institute
Internetwork Engineer, Internetwork Engineering
Completed the Internetwork Engineer program at PC Age Institute in 2011.
Hillsborough Community College
Associate in Science
Earned an Associate in Science degree from Hillsborough Community College in 2002.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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