Open to opportunities

Ricardo Garcia

@ricardogarcia1

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Goal-oriented sales and customer service professional with broad technical and construction experience.

United States

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What I'm looking for

I seek a role combining sales, account management, or technical support with growth opportunities, collaborative culture, and clear impact.

I am a results-driven sales and customer service professional with over a decade of experience in outbound sales, account management, and client relationship building. I combine hands-on construction and installation experience with strong technical support and recruiting background to deliver reliable outcomes.

My background includes managing construction projects, leading tile and flooring installations for multi-unit developments, and performing general labor and fleet installations. In parallel, I have delivered consistent sales results in retail and B2B environments, including cell phone retail, finance collections, and insurance recruitment.

I recently pursued IT training through CourseCareers to expand my technical abilities and am prepared to apply new IT skills alongside established competencies in CRM, Zendesk, HubSpot, and ERP systems. I have experience coordinating credentialing and onboarding for healthcare providers and recruiting clinics for major payers.

I am adaptable, willing to relocate internationally (Philippines, Malaysia), and authorized to work in the U.S. I seek roles where I can leverage my sales acumen, technical support knowledge, and project management experience to drive revenue and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

CourseCareers

Nov 2025 - Present (2 months)

Enrolled in an IT support training program to build technical troubleshooting and systems knowledge, preparing to apply skills to entry-level IT roles upon course completion.

Technical Support Troubleshooting Help Desk Customer Service Documentation Windows MacOS

General Labor

Morgan Truck Body

Jun 2024 - Jan 2025 (7 months)

Performed flooring installation and painting for refrigerated and rental truck fleets, ensuring material quality and installation precision to meet client specifications.

Flooring Installation Paint Quality Assurance Teamwork Equipment Operation

Construction Manager

Restoring and Rebuilding Renovations

Jan 2021 - Dec 2023 (2 years 11 months)

Managed multi-unit apartment renovation projects, led tile installation and demolition phases, and developed business leads through cold outreach across the state.

Project Management Demolition Lead Generation Construction Planning Vendor Management Scheduling

Insurance Recruiter

Tivity Health

Aug 2022 - Aug 2023 (1 year)

Recruited and managed clinic partnerships for national health plans, handled credentialing and onboarding tasks, and generated leads for alternative medicine providers with major insurers.

Recruitment Credentialing Account Management Lead Generation Provider Relations Medicare Medicaid Onboarding

Admissions Advisor

ThriveDX

Aug 2021 - Jul 2022 (11 months)

Consulted prospective students and recruited candidates for university programs in data science and analytics, advising on career paths and enrollment options.

Student Recruitment Communication Career Advising Persuasion CRM Lead Qualification Enrollment Process

Finance Advisor / Collections

Bridgecrest / Carvana

Sep 2019 - Jul 2021 (1 year 10 months)

Analyzed client financial records, conducted skip tracing, and advised customers on repayment solutions while resolving disputes and educating clients on credit implications.

Collections Financial Analysis Skip tracing Dispute Resolution Account Management CRM & Compliance

Cell Phone Sales Specialist

Consumer Cellular

Jan 2016 - Aug 2019 (3 years 7 months)

Sold mobile devices and plans, diagnosed device issues, and provided technical explanations to customers while maintaining up-to-date product knowledge to drive sales.