Brandon Noble
@brandonnoble
Customer support and service operations leader scaling AI-enabled CX systems to improve efficiency and retention.
United StatesWhat I'm looking for
I lead customer support and claims operations in fast-growing, tech-enabled environments, designing scalable workflows and automation that elevate customer experience. I grew support and claims operations from 0 → 15 FTEs while supporting 50%+ customer growth, maintaining 95%+ CSAT, and driving measurable improvements in retention and operational performance.
I authored and deployed service, claims, and business playbooks to standardize workflows and reduce new-hire training time by 30%. I also lead AI and automation initiatives—delivering faster resolutions and improving scalability by implementing platform changes (including Zendesk and Notion) and automating invoice parsing and reconciliation using Google Apps Script, Mailparser, and Sheets.
Experience
Work history, roles, and key accomplishments
Owner/Operator
Noble's Martial Arts
Jan 2023 - Present (3 years 6 months)
Built and operated a youth-focused martial arts service organization serving local families. Managed customer experience, retention, and program growth while mentoring students and assistant instructors.
Service and Support Manager
Wysh Life
Jan 2021 - Present (5 years 6 months)
Owned and scaled customer support and claims operations in a fintech environment by designing scalable workflows, playbooks, and automation. Led platform implementations (Zendesk/Notion/AI tools) and maintained 95%+ CSAT while reducing training time by 30%, errors/cycle times by 40%, and resolution times by 20%.
Designed and rolled out a training program that improved package scanning accuracy by 16% year-over-year. Built KPI tracking for team performance, led fleet logistics planning to improve delivery efficiency by 12%, and conducted safety audits to reduce incidents.
Partnered with SMBs and verticals (healthcare, first responders, education) to implement technology solutions that improved operations and ROI.
Redesigned compensation and commission structure, increasing gross profit by 60% in 60 days across 8 locations. Created store-level action plans using P&L data and led weekly/monthly leadership syncs across Sales and Marketing.
Served as a retail sales consultant and was selected for a Regional Management Development Program (Top 5%).
Implemented an inventory audit system adopted district-wide and consistently exceeded monthly sales targets through coaching and mentorship.
Project Director
K3 Martial Arts
Jan 2001 - Jan 2011 (10 years)
Directed operations and vendor management for a youth martial arts program, creating community partnerships and school outreach impacting 1,000+ students annually.
Education
Degrees, certifications, and relevant coursework
Lean Six Sigma
Lean Six Sigma Green Belt, Process Improvement (Lean Six Sigma)
Earned a Lean Six Sigma Green Belt certification in 2022.
Project Management Certificate, Project Management
Earned a Google Project Management Certificate in 2022.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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